Sheraton Grand Chicago

301 East North Water Street | Chicago, IL 60611-4534  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Courtesy of Sheraton Grand Chicago

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Guest Reviews

TripAdvisor Traveler Rating 1

Not open No Notice

Jul 14th, 2020

We arrived in town on a Sat night. With a reservation that had been made for months. The entire hotel was shut down. We felt like they had had plenty of time to notify us. It was easy enough to change but thank goodness I was a savvy traveler. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

First time in Chicago

Mar 16th, 2020

Definitely recommend this hotel for anyone looking for a clean, comfortable, friendly place. The staff was wonderful. We arrived early to Chicago & they were able to accommodate us in a room. We had an amazing city view. You can walk 10-15 min to Navy pier, millennium park and Magnificent mile or uber for a few bucks. The city cancelled St Pats parade & festivities due to Covid-19 but the hotel hosted a small party downstairs that kept us entertained & our son with games without leaving the hotel. I would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

In need of updating but still a pleasant stay

Mar 7th, 2020

Even in the concierge rooms, needed repairs are openly visible: dresser doors that won't stay shut, mars and scratches on furniture, etc. Even the shower curtain and its rod are dated; it has been quite awhile since I had taken a shower in a crowded tub without a curtain rod that bowed out for additional space. Still, the location and amenities of the Sheraton are hard to beat and the staff are pleasant, helpful, and knowledgeable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location

Mar 5th, 2020

The room was nice. The view was amazing. Parking was high but that’s Chicago. Checking in was such a breeze and everyone was so nice and helpful. I wish kore restaurants were in walking distance of the hotel but just doordashed my food for the night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disappointed in cleanliness practices

Mar 3rd, 2020

You’ve probably seen the hidden camera investigative reports that revealed that housekeeping often just rinses and wipes down glassware in hotel rooms. I had kind of forgotten and put that out of my mind. However, it came flooding back when I found a coffee mug in my room with a few drops of coffee stains inside and smeared lip prints on the edge. I left it sitting out hoping it would be replaced with a clean one. I came back after my room being cleaned and found the exact same mug on the shelf with the same spots and same smeared lip prints. ICK! In these days of coronavirus, this is unacceptable! Always wash your hotel glassware yourself people! Hotel was otherwise ok. TRIPADVISOR.COM USER 

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