Sheraton Grand Nashville Downtown

623 Union Street | Nashville, TN 37219-1706  [SEE MAP]Nashville, TN  [SEE ADDRESS]
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Courtesy of Sheraton Grand Nashville Downtown

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Guest Reviews

TripAdvisor Traveler Rating 2

Disappointed for price with customer service afterwards

Aug 21st, 2019

My wife and I stayed here because of the location to the Ryman. Valet parking was $42 so I said I would use the connected parking garage, surprise it was $38+. If they had told me that I would have let them do it because I was charged on entering and again when I left because I didn't receive a ticket to my knowledge. I have had to call 3 times for this and twice for an over charge from the hotel and the room was very expensive for what you got. Disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

One Night for Game

Aug 19th, 2019

Stayed here one night with a friend for the Titans’ game. I’ve read mixed reviews, but overall I enjoyed our visit. Room seemed clean. Tiny bathroom. Towel rack is inside the shower, & I hit my head when entering. Enjoyed late night drinks at the lobby bar. The double bed was a little short for me. I’d suggest staying here at least once. Good location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Better and better

Aug 18th, 2019

Pretty lobby with water dispensers which is simple but most important- although suggesting they switch to paper cups as people take just a few sips and the plastic pile up for just a few seconds of use is unsettling. Staff happy to be helpful and lobby bar (library) was very pleasant with kind staff and guests alike. Rooms clean, gym great. Undoubtedly the best part is free shuttle we took to our destinations and they picked us up when we called - our driver - Tory - he was most pleasant and helpful and had that magic charisma to make a memorable moment for our traveling group. It’s these special interactions with people that make you enjoy and remember a travel experience. Our group of nine will come back again with others based on these experiences. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

****Bed Bugs, TONS of Bed Bugs****

Aug 18th, 2019

I usually don’t write negative reviews but this time I had to. This hotel has major bed bugs and what’s disappointing is that management has yet to call me and apologize or offer some type of resolution. I’ve had to call them twice and both times I get, “I’ll have someone call you back”. Extremely disappointing and frustrating. You expect when you stay at a Marriott property and complain and show proof that you got bit while staying at their property you will at least get a call back. Nope.. Stay here at your own risk! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Older Building, About Time For Remodel

Aug 13th, 2019

Hotel is nice enough, good location and price. Our room was a little rough around the edges, trim was coming off of one corner and the A/C never quite cooled the room down enough. Also we moved a chair and it looked like the spot hadn't been vacuumed in years. TRIPADVISOR.COM USER 

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