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at the Sheraton Grand Phoenix
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Comfortable and easy access
Dec 24th, 2020
Stayed here for a few days. A little nicer than many Sheratons I've stayed at. First, the rooms. For some reason I've always found Sheraton always has really nice beds. This one did not disappoint. The rooms are a decent size and nicely furnished. One of the things that drives me crazy is when hotels don't have outlets near the bed. I use a CPAP so hunting for outlets at bedtime is annoying. But happy to say that they have those new outlet ports on each nightstand which has two outlets and two USB ports. Bathroom/shower were seemed updated which is always nice. Comfortable desk/chair as I was working while there. Convenience. Only about 10m or so from the airport and right next to Rt 10 so you can get most places pretty quickly. So really my only complaint is as a Marriott loyalty member. As a Titanium member, I usually try and stay in the full service hotels because I like the benefits. I did not check before staying here but at the current time there are zero benefits for Marriott loyalty. Restaurant is closed due to covid so no breakfast, no extra points when there's no breakfast at Sheratons, no grab n go and no points or any concessions. No room upgrade. Yes I realize this doesn't affect everyone and it's my fault I did not check beforehand so live and learn. Otherwise, I really did enjoy my stay and I would still stay here again (once they have reinstated loyalty benefits) when I come to PHX. You won't get a better price for a full service hotel near the airport. TRIPADVISOR.COM USER
Stayed for a conference
Mar 15th, 2020
I stayed here for a quick conference. Kind of a fly in for a couple of days and leave sort of deal. The hotel is being refurbished and the elevators do not all go to the ground floor, so a little bit of nuisance, but not much. The rooms are what you would expect, clean and comfortable. No issues. I would like to recommend the on-site gym. The layout is a bit wonky, but the machines provided are very good. I'm in a marathon race training program and having decent treadmills is a bonus. They also had stationary bikes and some machines for circuit course exercise and free weights to 40 or 50 pounds. The bikes face the pool (limit 155 people - would like to see that) which is great until the sun goes down and then you watch a reflection of yourself running. Ugh. But overall the equipment is top notch. The only restaurant open past 10pm is the pool bar actually. I prioritized running over eating and had a very late dinner. I did not know what to expect but the bar food was actually good. I was drinking seltzer water but the bartenders were hopping overall. I would recommend this hotel again and maybe take the time to do some exploring next time. TRIPADVISOR.COM USER
Mar 12th, 2020
First visit here. They are under a renovation and things are disjointed for sure. You come in the lower level and either have to take the elevator for escalator to the next floor , then walk a bit to a large room where they have the temporary front desk. The concierge lounge is not open due to renovations. However the location was a short walk to the convention center where i was working while there and plenty of nearby restaurants to choose from as well. The property has a restaurant and bar on site, it is also temporary and was very loud with the music playing in the bar area. Not a pleasant experience. The food was okay. Within the next week or so after my visit the new front desk was to be opened where you would enter form parking or getting dropped off from a taxi or ride share which will be much more convenient. The room was very comfortable and updated as would be expected from a higher level Marriott property. The large television was nice and has an awesome pivot system making watching in bed excellent! I will give this place another shot next year after all the renovations are done. Looking forward to seeing the final product. TRIPADVISOR.COM USER
Mar 2nd, 2020
The four night stay was not extraordinary, but that is the way I like it. Quite, comfortable and convenient. Everything about the room and facility was what you would expect from a downtown flagship hotel. It caould only get better after the lobby renovations are complete. TRIPADVISOR.COM USER
Mar 2nd, 2020
Staff is very friendly and professional. Room is clean and roomy. Bed is very comfortable! I love the fact that there's a welcoming message displayed on TV as you arrived. Hotel location is perfect, within walking distance of several bars and restaurants. TRIPADVISOR.COM USER
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