Sheraton Jacksonville Hotel

10605 Deerwood Park Blvd | Jacksonville, FL 32256-0509  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Breakfast Staff is Awesome

Mar 13th, 2020

I recently spent two weeks at this hotel on business. I want to compliment Samantha and John of the breakfast staff. I had different colleagues coming each day. Samantha and John were a delight as they served me breakfast as I began my day. They are certainly wonderful members of the Sheraton Jacksonville staff and their professionalism and kindness was very much appreciated. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Jacksonville Fla Hotel Gem

Mar 4th, 2020

This hotel is great and I will stay again. I had never stayed here, but read reviews and they were correct. The service is incredible and the food was great. Todd, the bartender is great, very personable and makes all feel at home. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service

Mar 1st, 2020

My husband booked this hotel to celebrate our first Valentine's Day as a married couple. The amenities left nothing to be desired and we couldn't have been more happy with our stay. There were a few employees who through their excellent customer service sealed the deal for us to be repeat guests. CC and Laila S. in housekeeping were personable yet professional and took care of our every need. On our first night the room needed extra attention from the number of rose petals sprawled throughout. Neither complained and were very gracious when having to clean the room. They genuinely were happy that I was happy. Likewise, the wait staff in the bar area made us feel like family and at home as well. Todd and Sam were amazing! Thank you for being a part of some very special memories and we look forward to future stays. Kind Regards, The Smiths TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Shevon Jenkins

Feb 22nd, 2020

I stayed there earlier this month. I had a long trip and long day. When I arrived at hotel, the normal concierge happy hour was over. Shevon was almost finished cleaning up when I walked in. She refused to let me take any of the cold left overs. Instead, she offered me a bottle of water And ask me to sit for a moment. She then came back with a fresh, hot plate of food. I was so appreciative. She was also very kind the next night and treated all guests with kindness and dignity. Thank you Shevon. The property is lovely and I will be staying there routinely. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Customer Service

Feb 20th, 2020

Stephanie and Katie!! Thank you for the professional and open communication in advance of my visit. YOU, reached out to me to inquire on any way to help the stay at the hotel comfortable. I asked for a room away from elevator, you got it. Also earned all starts for being so proactive to welcome your guest!! TRIPADVISOR.COM USER 

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