Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife

C/la Enramada 9 | Adeje, Tenerife 38670  [SEE MAP]Adeje, Tenerife  [SEE ADDRESS]
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Courtesy of Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife

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at the Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife

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Guest Reviews

TripAdvisor Traveler Rating 4

austerity is showing

Jan 22nd, 2020

This was our 5th holiday in this lovely hotel - in a beautiful location-with delightful staff BUT the main buffet showed a marked deterioration from last year and steadily got less impressive as the week bore on. A great shame BUT,to be fair I must also say that the on site La Venta restaurant was as superb as ever TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Location, Bright and Clean, Quiet, room for improvement

Jan 20th, 2020

Location is great, short walk to La Caleta or in the other direction Del Duque. The room was large and clean. Garden view room, which had a small balcony and overgrown greenery growing outside. The room is kitted out with everything you need. However the towels in the bathroom need to be upgraded, they are old and too small. the bedding is also very lumpy..where the duvets have been cleaned and the contents have lumped together. The pools also need attention, the bottom of all of the pools need a re-paint, looks a bit unsightly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Appalling Customer Service

Jan 19th, 2020

I understand faults can happen, but it’s how they’re dealt with that is the measure of good service. The sink plumbing in my room leaked onto tiled bathroom floor, I slipped and fell onto my left wrist / arm causing a bad sprain / potential fracture. Duty Manager’s Paulo and Edmundo showed no empathy whatsoever and have even tried to imply it was my fault. My room had not been cleaned that day, which is a shame as perhaps the fault would have been established and rectified before my fall. Best offer of financial compensation they could offer me was 1 free dinner in the buffet restaurant! Legal action will now be taken but as lots of elderly guests appear to stay here I felt it necessary to warn future customers to be wary of choosing this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Mini amigos, Tenerife

Jan 16th, 2020

I would have no hesitation in recommending Jill and her team. From first point of contact, we were struck by how organised Jill was she shared her local knowledge with us details and information on the surrounding areas. In addition she also clearly laid out her availability and prior commitments and on the morning she was not able to join us another member of her team Madeline came an entertained out children Madeline bought bread to feed the ducks and age appropriate toys in order to keep the children entertained. Jill is kind, patient and loving, she is skilled with young children. We have Two young children ages 18 months and 34 months. We felt our children were in safe hands nurtured and well cared for, they looked forward to seeing Jill for a “play date“ in the mornings and in the evenings she came to take care of them. We have had the benefit of Jill’s help on two separate trips to Tenerife and both times the care received was first class. Having Jills help certainly meant that we where able to have a restful and enjoyable holiday. We look forward to our return trip to Tenerife and plan on using mini amigos again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Large comfortable rooms, machine dispenser coffee

Jan 14th, 2020

We came for golf and tennis and some winter sun-managed to get all that so super. Hotel has large comfortable rooms (we were 3 people) but let down by cheap package holiday feel at breakfast. Serve yourself dispenser coffee that tastes like brown water, tepid water for tea and plenty of non ecological plastic wrapping for butter etc. We went out for breakfast even though it was included in the room rate as we needed caffeine shots. I wouldn’t stay again for price/quality ratio. TRIPADVISOR.COM USER 

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