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at the Sheraton La Jolla Hotel
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Great Hotel near a mall and lots of food places
Dec 7th, 2020
Stayed 8 nights during Thanksgiving 2020. The stay was very pleasant. The rooms were clean and nice. I hardly saw any other guests or employees. An employee went out of his way when the vending machine was not working to give me 4 bottles of water. The lack of daily room service was acceptable during these times (once every 5 days?). The front desk and the laundry room in the back gave out free towels when needed. The warm pool was also great, and it is open late (even during covid). There is plenty of street parking near by (at your own risk), so dont be discouraged by the $23 a day charge to park your car. The only issue I had is a huge centipede bug crawled into my bathroom while I was using it and almost gave me a heart attack - but thats San Diego for you. I stayed 8 nights and will recommend the Sheraton to my friends and business associates. 5 stars. TRIPADVISOR.COM USER
Good but shows it’s age
Oct 30th, 2020
I arrived and was upgraded to a larger room due to status. That was nice I enjoyed my stay love those beds. The hotel does show its age. It could use a facelift. It was clean but just dated. They had a sign to welcome you to the SPG members level of the hotel. The lounge was closed they did offer some coupons to use. But you needed to go to the bar during specific hours to use them. Same with breakfast had to go get it according to the tickets. Would have preferred if they had an order form and you just put your order in and they brought over the items. TRIPADVISOR.COM USER
A breath of fresh air!
Oct 17th, 2020
Travel these days is a challenge. I appreciate the many hospitality extras that the Sheraton La Jolla embraces. The setting is welcoming, safe and convenient. The Sheraton makes travel feel ... good ... again.l TRIPADVISOR.COM USER
location is convinient, but it is dirty and old/tired
Sep 29th, 2020
Because of COVID they don't have daily maid service. OK - but I at least expect they clean the rooms in between visitors. The rug was filthy (not sure if it has been vacuumed properly recently) the rooms are dark on the first floor (maybe 2nd floors get more sun light). The trash cans outside by the pool was full for days before they finally emptied it. The rooms are in bad need of renovation/update (the rooms are old and tired, the faucet leaked and the toilet seat was very low). I stayed for 4 nights and it was not a comfortable stay. I will avoid this hotel in the future. The $23 per day parking is ridiculous (I recommend, parking on the street out front). I am giving it a two starts out of five because it is at a VERY convenient location if you are visiting UC San Diego (which was key for me) TRIPADVISOR.COM USER
Unsanitary, hidden fees, poor customer service.
Sep 24th, 2020
If you are thinking about booking this hotel, DON’T. Not only is there a cleanliness issue in the rooms, charge you a whole bunch of hidden fees but the personnel is SO RUDE! Linda from Guest Services to be specific. I called regarding my final bill as there was fees and amounts I did not understand and simply wanted an explanation for. Not only was she condescending, she was arguementive. Such poor communication skills for being she is customer service and hospitality. I absolutely regret my decision choosing Sheraton La Jolla to stay with my family. I will definitely not be recommending this hotel to anybody I know. TRIPADVISOR.COM USER
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