Sheraton Lake Buena Vista Resort

12205 S Apopka Vineland Rd | Orlando, FL 32836-6804  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Courtesy of Sheraton Lake Buena Vista Resort

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Guest Reviews

TripAdvisor Traveler Rating 2

Mediocre hotel

Jan 20th, 2020

This hotel was in a fair neighborhood. It was in need of some updating. The carpets were in fair condition and should be replaced. The biggest disappointment was that in the morning there was no hot water for showering even after waiting for half an hour. Since it was not booked through hotel directly the manager would not make any monetary compensation for the inconvenience. I would not recommend this hotel to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great , special Jonathan from the valet service

Jan 20th, 2020

The hotel is very good. Nice staff and good amenities. Nice pool and gym. Great balcony for smoking and nice restaurants around. The help for shopping and other activities is very good and closed to everything. The valet service (JONATHAN) is great I will be back here soon TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Valet service

Jan 19th, 2020

Sam from valet was so nice I had to review him! He immediately assisted us and quickly delivered our luggage to the room! He didn’t even accept us to give him a tip. Good customer service skills. Also Jermain was super nice as well! Good first impression here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

OUR "GO TO" SPOT

Jan 17th, 2020

We stay here every year. The suites are wonderful and the staff (although it seems to be different every year) is exemplary. We love the crisp sheets and the "sleeping on a cloud" mattresses. The restaurant staff is always super friendly and the food is fresh and constantly being topped up. We love people watching in the pool areas. There are always plenty of fresh towels available poolside. We do wish that the music from the pool"s DJ was not so loud and not continued so late in the day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

4 stars hotel? More like a 2.

Jan 15th, 2020

Soooo... they call themselves a 4 star hotel, that doesn’t even have enough towels available in the room for 2 guests, the bathtub floods (and start bubbling with grey things coming from the sewer), lose your bags... and tell you they will take the resort fees due the inconveniences (they give you the statement and everything) and end up charging you DOUBLE the fees. I definitely would NOT stay here again. TRIPADVISOR.COM USER 

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