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at the Sheraton Lake Como Hotel
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A very good hotel
Sep 18th, 2020
Stayed for one night only: would have stayed longer if possible. Very pleasant hotel with professional staff. Room was spacious and comfortable. Took full advantage of the outdoor swimming pool and sunbathing area, which is in a small park-like setting opposite the hotel, with a restaurant/bar. Room service food was quick and good. Breakfast was very good; everything fresh and hot/warm/cold as appropriate. Eggs cooked to order while you watch. TRIPADVISOR.COM USER
Old fashioned hotel by Lake Hotel
Sep 5th, 2020
Check-in was a bit messy as the staff were over-worked and kept on leaving us to focus on other tasks and then coming back, although it did'nt take that more than 15 minutes until we received our room key. We also were not given the room that we booked and paid for which was disappointing but they did'nt explain why. Rooms are definitely not suited towards business travellers. You can't connect many of your plugs into the socket inside the desks, as the space is restricted and accessed by lifting a wooden flap. This is a terribly old and short-sighted design. Best thing about the hotel, is the boat ride into 'Como town centre' which costs EUR 1.30, it's fun and extremely scenic, bring your camera. It's about 4km to walk into town. It costs about ~12 Euros to take the taxi. Book the hotel online to gain the Marriott Bonvoy points, as I made the mistake to book via an online hotel portal and lost the chance to gain any. Breakfast was reasonable although quite limited for a Sheraton and we would of expected a greater choice of cuisine to select from. The music in the corridors is played very loudly and can be heard from within the room. This is unnecessary, why can't folks enjoy some peace and quiet ? We're already planning a 2nd trip to Lake Como but based upon this simple oversight with the lack of accessibility to the electrical socket, it's unlikely that we'd stay in this hotel again until they modernise it and stop piping loud music into the corridors, keeping us awake at night! TRIPADVISOR.COM USER
Aug 1st, 2020
Amazing; Hotel, Grounds, Cleanliness & Professional Friendly Staff who could not do enough to make our stay a memorable one. Full Marriott Bonvoy recognition. Big Thanks to Maddalena, Toumi, Luca and the very kind housing keeping lady who looked after us . Apologies for not mentioning all other amazing staff. Truly such an amazing visit, Must try the ice cold water fountain outside the hotel . TRIPADVISOR.COM USER
One of the best overall hotel experiences in years
Jul 29th, 2020
After five months in lockdown we all piled in car and coming from Hotel du Cap, we checked into the Sheraton Como. Better service, better bed, better food, better pool service, lots of smiling faces. They could not do enough for us! Thank you! TRIPADVISOR.COM USER
Great location, nice experience, average food
Jul 26th, 2020
We came with high expectations from the nice pictures and descriptions on Marriotts website (own veggie and herb garden!). This is a nice hotel on a wonderful location and beautiful view on the mountains indeed! Convenient room. The pool is in the garden opposite of the hotel with a nice outside kitchen and large menu. The quality of the food was disappointing though. The poke bowl was nothing poke. No sushi rice, no soy sauce. The sauce options for the poke bowl are ketchup and mayonaise! It tasted below average. Hummus plate had good soft bread but dish itself wasn’t great. A pity as the outdoors place is gorgeous. Breakfast is good, not special. This location is great for a few days when you want to visit Como and Milano. TRIPADVISOR.COM USER
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