Sheraton Memphis Downtown Hotel

250 N Main St | Memphis, TN 38103  [SEE MAP]Memphis, TN  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Such helpful staff

Mar 17th, 2020

Well situated and such kind, helpful and accommodating staff. Our room and bathroom was clean. It is an easy walk to all the sights in Memphis and parking charges were reasonable. We would have liked breakfast for just under 20 dollars each but they cancelled the buffet and their prices for stand alone items when you include a coffee and orange juice was not realistically priced so we ate elsewhere. Such a shame because otherwise we would have given the full 5 stars TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not worth jt

Mar 17th, 2020

This hotel was definitely way too expensive for the visit that I experienced here. The room was not clean, we had to clean the shower with Clorox wipes because there was hair all over the walls, the room smelled weird, all the public bathrooms smelled like poop, and one waiter was rude in the bar and grill. The only good thing about our stay is we had a nice view of the city on the 10th floor. Also they did not provide parking except valet for $29, you had to park across the street and pay $18 for overnight parking. But you had to run across the street to get to your car, so not very good for elderly people. I would never stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Really Poorly Managed

Feb 16th, 2020

I am actually still staying here. I have two rooms for my family. I am a long-time titanium elite member at Marriott and so stay at their properties at least every couple of weeks around the world. This has got to be one of the worst. The location is excellent. The management and the service have been horrible. I would not usually be compelled to write a review, especially while I am still actually staying here, but it's just been consistently bad here. It's 4pm now and we just got back to our room, which still has not been serviced. The house cleaning staff never seem to replenish anything. The tissues have been empty since we got here. They leave dirty dishes in the room. I'm not exactly sure what they do? Each night we have called down to room service to get something sent up like silverware or a corkscrew to open a bottle of wine. They told us both times that we have to go down to the bar to get them. They would not send it up. Pretty unbelievable from my experience. the initiative is also very weak. If it works at all. On top of that there is no parking at all. You are forced to pay pretty high price for valet parking in there is always a wait. The valet service is understaffed consistently. My family is definitely enjoying Memphis but absolutely not this property. They really need to up their game considerably. Fortunately there are other Marriott properties in the neighborhood. Perhaps those are better. They certainly cannot be worse. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Love it

Feb 15th, 2020

I love this hotel!!!!!!!! The staff was so nice and pleasant... Andrea in housekeeping was very helpful and fast with cleaning our room and was very respectful... I would recommend this hotel for your stay in Memphis!!!!! Nice clean environment!!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Customer Service

Feb 14th, 2020

I checked in with a highschool. The check in was great. Yolanda at the front desk was great. Had an issue with my key but Yolanda corrected the issue immediately. She was always smiling a very helpful. Yolanda would had great customer service and I will definitely be visiting the Sheraton Memphis Downtown again. See you next time buddy!!!!! TRIPADVISOR.COM USER 

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