Sheraton Mexico City Maria Isabel Hotel

Avenida Paseo de La Reforma 325 Col. Cuauhtemoc | Mexico City, MX 06500  [SEE MAP]Mexico City, MX  [SEE ADDRESS]
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Courtesy of Sheraton Mexico City Maria Isabel Hotel

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at the Sheraton Mexico City Maria Isabel Hotel

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Guest Reviews

TripAdvisor Traveler Rating 2

DON’T leave a swipe of your credit card on check in

Jul 21st, 2019

When checking in to this hotel DO NOT leave a credit card swipe for “incidentals”, what they then proceed to do is put a hold on random chunks of money (sometimes a couple of hundred pounds) without your knowledge or consent. That money can then not be accessed for anything up to 6 weeks after. When questioned, they say they didn’t do it or it was a mistake or it was a glitch! This happened to me and all my colleagues. So stay at this hotel if you want, it’s a bit dated, but the location is good and the staff are friendly, but don’t leave a credit card swipe!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Hotel in CDMX

Jul 21st, 2019

This hotel is absolutely one of the best I've been to in the world. The staff is very friendly and accommodating, especially our bellman Giovanni who we saw plenty of times throughout our 7-day stay. When taking us up to our room he explained all the amenities of the property and room. Every staff member we encountered was extremely helpful and kind. There were plenty of times where we would order extra towels or ice to be delivered to the room and there was always a quick answer and prompt delivery. Also, upon our arrival were two local beers and some chips in the room. A really nice welcome gift, especially after spending all day in the airport and on a plane. The only complaint I have is that there isn't an ice machine in the building, something which is very minor in comparison to all the good this property has to offer. The location is amazing, it is quite literally right next door to the US Embassy which made us feel safe walking around at night. Across the Paseo is also the Juarez/Zona Rosa neighborhood which was full of great nightlife and delicious restaurants. This hotel has it all, hands down the best hotel I've been to! :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent hotel with great service

Jul 10th, 2019

I have been staying for many years at this hotel and never took the time to submit my review. Hotel service is great , they not only treat a repeat customer with lots of care but also any new customer as in always observe when I am checking in . I will give special thanks to Andres Camacho who always goes an extra mile to.make sure you get the service you expect . Location - if you want to feel Mexico City this is a perfect location . It is safe with lots of restaurants around . There is an excellent mall close to the hotel for indoor shopping and if you happen to be here on the weekend the street is full of wonderful vendors selling all type of Mexican handicrafts . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A great break from a busy day

Jul 9th, 2019

I’m often here on business and like to stop in at the Manhattan Deli downstairs. Don’t let the name fool you, they have a delicious traditional section of the menu and delicious margaritas and beer! Sandra is great company and makes you feel like you’re the only one in the place. One of many bright spots in this lovely location! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location

Jul 9th, 2019

The hotel is located right in the heart of Zona Rosa, service is amazing, rooms extremely clean. My only complain is the noise coming from the street, I don't think the windows are well insulated so you can hear a lot of noise coming from the outside but that did not prevent me from enjoying this beautiful hotel. TRIPADVISOR.COM USER 

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