Sheraton Miyako Hotel Tokyo

1-1-50 Shirokanedai, Minato-ku | Tokyo, Tokyo-to 108-8640  [SEE MAP]Tokyo, Tokyo-to  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Continues to be ok, but could be better with some small effort

Feb 17th, 2020

I have been staying at this property for the last 4 to 5 years at least 3 or 4 times per year. There have been an ongoing refurbishment for several years to bring the hotel out of the 80's into the 2000's. Not all rooms are updated. I recently stayed on level 10 that felt very new, very contemporary in style & very functional for a business traveler. I understand some floors have yet to be updated & the ground floor is undergoing major renovation work. NOTE: you do not hear any of the noise from the renovation its all done very discretely. The shuttle buses depart on time to great locations with good transport links - you can be at Haneda using the bus & train from Shinigawa in 50 mins. Where i really struggle with this hotel is as follows; Never acknowledged as return guest Very rarely acknowledged as a Bonvoy Titanium elite member The menu or food on offer in the Club Lounge hasn't change in many years & recently the hours the food is available has been reduced, in fact the quantities appear to have been scaled back Some rooms dont have a desk - reception should ask you if you need a desk & assign the right type of room The gym is very sub-standard & needs to be updated & brightened up - its more like a morgue The hotel is clean, its comfortable, however some small elements would make this hotel stand out from the crowd. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Feeling cheated and forgotten.

Feb 15th, 2020

I made the reservations at 6am and mobile checked in right away and put the arrival time at 9:00AM, of course I got a message on my app that the hotel is ready for me. But when I arrived at 9:40, I went to the Sheraton Club on the 2nd floor to check in but was told they can’t check me in there and ask me to go back to first floor reception. So I did and went on waiting on the line. Although I mobile checked in in advance but it really doesn’t do anything, I still need to give them my passport and swipe my credit card. The receptionist even ask me to filled out a registration card that I have to put down pretty much what is in my profile , my name, passport number, address, email address, telephone number, the whole nine yards. I can’t even remember when I did that last time. 20 years ago at a Motel 6 maybe? So it took almost 20 minutes for me to get check in. The receptionist never ask for what I choose for my Titanium gift. My request for an extra feather pillow never arrived, the room descriptions has a work desk, no, it has a small round table. It say double vanities, nope. Only one. The two bedside outlet are all broken. The only one working is on the dresser under the TV. It says they do turn down service. Another misinformation. When I went down to complain at the club lounge, she ready don’t understand what I want and just told me I can use the lounge and I should get something to drink. I ask her to deliver a feather pillow, but they just tried to give me a synthetic fiber pillow. I just gave up. The food at lounge is very mediocre but it will fill you up. The reason I give this hotel a two stars is because the room is fairly nice appointed. But don’t trust the room description on their app and website. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A perfect stay

Feb 12th, 2020

The hotel is in a great location for restaurants and transportation. The garden is spectacular and worth a walkthrough on every opportunity. The cafe is also a highlight in the reception area. The hotel overall offers high-quality accommodation and has a very simple elegance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Japanese Garden, spacious, free shuttle to Shinkidsi

Feb 9th, 2020

We spent 3 nights in this hotel after skiing in Hakuba. Spacious room with shuttle bus to Meguro Station and Shinagawa Station. The location of this hotel was bit remote located in a suburban area without any shopping and restaurant. The shuttle buses provide a connection between the hotel and metro to Meguro Station where there was a big Arte shopping mall. Check in reception staff was friendly. Room are clean and comfortable. Beautiful and tranquil japanese garden and a small chapel for wedding and banquet. Good for photos. The airport shuttle available JPY3200 direct to airport. Enjoy my stay in Tokyo. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

bookend stay for our 3 week japanese visit.

Feb 2nd, 2020

my 6th visit to lovely japan, the previous times i joined my husband while he was in the country for work. this time he wanted to see the country as a tourist. we had stayed here before and were happy to return. we love the ebisu area near by and we also explored shinagawa and gotanda around the hotel. expensive for us, we choose to do this as it was most likely our last trip to asia. lovely traditional feeling to the hotel with modern comforts. our room was large and we were so very fortunate to have a balcony overlooking the wonderful gardens. strange medieval type wooden gate coming into the room once inside, not sure what that is for. quite startling upon entering. all clean. many bathroom items restocked each day. my husband is a starwood member or marriott i guess, so we ate our meals at the 2nd floor lounge. the breakfast was very good, loved the pork dumplings. our evenings at the lounge were quite strained. for some reason we and others were told there was no room, and we were to wait in our rooms to be notified as so when we could come back. this was told to us at least 3 times while we were there by different staff. we set ourselves up in the office area and had drinks there while we waited. many who were told this were quite upset. once we were allowed in we enjoyed ourselves. food was average. i wandered through the hotel and the grounds and we had lunch at the main floor cafe on our last day there, all lovely. we took their shuttle one day. and walked to and from the subway. all very pleasant. TRIPADVISOR.COM USER 

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