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at the Sheraton Norfolk Waterside Hotel
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Well needed staycation- Family of 3.!
Aug 12th, 2020
Our stay at the Sheraton was nice overall. The staff was nice and very helpful from check-in to departure. They recommended great local places to eat, providing additional toiletries as needed. Both Mrs. Mimi and Brina demonstrated exceptional friendliness while serving breakfast. The only hiccups included having to pay for parking due to free parking being filled to capacity, which is quite a walk from the hotel after a long day but electric scooters are available to use. (Bring your own wipes). In the age of COVID it still wasn't over crowded inside annnd there was a wedding in progress. Waking up in the middle if the night from loud neighbors across the hall, probably coming in from a night on the town. (Which usually wouldn't bother me much but I'm pregnant and irritable and had a hard time resting afterward). Lastly our fridge was out but the manager provided breakfast vouchers to compensate for food lost. Despite all, it seemed clean, spacious, comfy, again the staff was amazing and we would indeed return again. TRIPADVISOR.COM USER
May 20th, 2020
The van driver at pickup & drop off were excellent. The checkin & checkout staff were friendly & efficient. My room was clean & comfortable and the air conditioning worked well. My only complaint was that the room only had one bar of soap for the sink and shower. TRIPADVISOR.COM USER
Apr 13th, 2020
Stayed in August 2019 and the service could not have been any better. The room was excellent with a view of the river and the employees definitely went out of their way to make us feel at home. Kudos to the restaurant employees too. TRIPADVISOR.COM USER
Enjoyable and Comfortable Stay
Mar 24th, 2020
I stayed at this location for 4 days for the Bar Exam. The restaurant and room service provided great service during a stressful examination. Mimi and her staff went above and beyond. Thank you for the excellent service. TRIPADVISOR.COM USER
Will never return
Mar 21st, 2020
I moved from Va in 2007 and stay at this hotel everytime I return home. After this stay, I will not be returning to this hotel. I came here to bury my dad and just wanted a clean and quiet place to lay down at night. Night 1: we get in our room and noticed that there were black and brown stains on the white shams and bed skirt. We decided to just sleep in the other bed for the night. When we got in the other bed there were RED stains on the white blanket. I immediately called downstairs and the clerk say "that's gross! We can move you to another room" That was the last thing we wanted bc we had to now pack up and move a family of 4. We get to the other room and notice dirty bed skirts AGAIN, but sucked it up bc it was after midnight at this time. The next day when we woke up (and could see cleary) we spotted trash and dead roaches beside the bed. I immediately went downstairs to complain! The manager, Ryan, with a nasty attitude (like it was my fault), offered to move me into a THIRD room and comp 1/2 of ONE night and refund my parking. Which IMO was nowhere near my troubles. As of today, not only did Ryan NOT do what he promised, but I was charged approximately $20 MORE than my full price amount!! I will never return to a Marriott/Sherton hotel. TRIPADVISOR.COM USER
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