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at the Sheraton Omaha Hotel
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Apr 22nd, 2020
We checked in the hotel March 7, 2020 as part of a “stay-cation” package we purchased that was advertised through a local tv station which provided two one-night stays at local hotels at discounted prices. The receptionist was very pleasant and we were looking forward to our stay including dining at the hotel. The room was spacious, but dark and dreary. There were a couple of small windows near the ceiling which provided limited sunlight, but there wasn’t a standard size window. The bathroom had a light over the vanity and one of the bulbs was out. There was water dripping from the tub’s faucet. When I reached down to shut off the water, I saw a couple strands of hair. I reported this to the front desk and requested another room, including one with a standard size window, which the receptionist provided. Upon entering the second room, the first thing we checked was the bathroom. The bathroom had a similar vanity light, which also had one of the bulbs out. The shower area appeared clean, but a couple of tiles above the shower were badly stained which appeared to be water damage. At that point, we decided to check-out. We turned in our key, but the receptionist stated the computer system couldn’t generate a check-out receipt until the following day. TRIPADVISOR.COM USER
Mar 8th, 2020
Walking in...the place looked rather impressive. But there were issues. Night 1, after 9pm, I had to call desk because we realized a table lamp and the tv didn't work. The maintenance man responded quickly and was awesome. He asked if we would be willing to change rooms but I convinced him to just bring us a new tv and call it good. All days, we couldn't get cold water or hot water out of sink or shower. Water was consistently like warm. Walls are pretty thin. Could hear what the guy in room next to us was watching all night. Coffee supplies weren't replenished consistently. Day 1 was only day we had sealed sugar and creamer packets. Following days were kind of hit and miss (but never got sealed packages again-just random flavors of creamer). Room was clean. Pool and gym were nice. Only went towards lobby/restaurant area at check in and check out so can't speak on any of the food or other staff. TRIPADVISOR.COM USER
Feb 16th, 2020
To start we didn’t get the room we reserved, it was loud but the worst part was standing at the front desk waiting to check out. There was no one there so I called the hotel and it just rang and rang. Finally a young lady came I’m talking 10 minutes later. No one ever answered the phone. We will not be returning. TRIPADVISOR.COM USER
Nice room, good Service
Feb 12th, 2020
Great room and service. Friendly staff and nice accommodations. Had to leave one day early and Priceline’s trip insurance gave us the run around and did not pay. Won’t be using them again. No fault of the Sheraton. TRIPADVISOR.COM USER
Week day get away.
Jan 29th, 2020
We stayed one evening at this hotel. Our room refrigerator was outside our in the hall way. Towels were stuffed under ten door across from our room. A microwave was left on the hall near our room. The breakfast offered for an additional charge was subpar for complimentary breakfast and the server reeked of cigarette smoke. Sidewalks were not cleared of snow at 9:00 am. We will not be staying here again. TRIPADVISOR.COM USER
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