Sheraton Philadelphia Downtown Hotel

201 North 17th Street | Philadelphia, PA 19103  [SEE MAP]Philadelphia, PA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

NO HOT WATER - zero leadership

Mar 18th, 2020

I am a Titanium Elite Bonvoy member- you may not have heard of this level as it requires 75 nights per year to maintain this status. My point is, I stay in a LOT of Marriott hotels, nearly 100 nights per year and I have never been treated worse. I stayed Feb 25-28th and had little to NO hot water EVERY morning. I did have hot water during the evening. Based on a conversation I had with a maintenance person, they are already aware (he asked "what time I showered" and "did I try to kickstart by turning on the sink faucet as well")- two separate conversations on two different days. I went to the front desk- twice. Was told I would get a call, never happened. Logged a call with coporate on 2/28- received an email from the hotel apologizing, which was the minimum I expected. THEY CLOSED MY CASE- I had responded to that email with a question about a refund and points- didn't respond and just closed my case. I called a week later and found that out- was told on that call I would get a call the next day (last Friday, the 13th). Never received a call. Decided to call corporate again today- was told that the hotel told corporate that I never went to the front desk and told them of the issue- WHAT?? This is rediculous. I wouldn't stay here if it was the only hotel safe from COVID-19. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stayed for a concert

Mar 10th, 2020

This was the closest nicest hotel to the concert my sister and i went to. They were very nice, the place was very clean, but breakfast service was not up to par. We were seated and sat there for 20 mins before someone coming over to ask if we would like something to drink. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Front Office Staff Kind and Helpful

Mar 7th, 2020

My wife and I recently stayed for a weekend and Somphone at the Front Desk really went out of her way to make our stay memorable. While the location was great, the updated rooms are nice, her kindness made all the difference. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Facility

Mar 5th, 2020

Was here for an event. Very good facility for event with 700+ capacity and break out sessions. Really liked the food as well; especially the chicken paramasian. The hotel is well renovated now. Rooms are aliso clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Steer Clear if at All Possible

Mar 5th, 2020

I have stayed in Philadelphia multiple times for every type of reason and the the 201 hotel was by far my WORST experience. The first room given to me had a television that could not connect to any signal or internet. I had a very friendly & helpful repair person come up and attempt to help but unfortunately he could not fix it and it was suggested I would have to be moved. This became a headache because I was informed that there weren’t any other king rooms , it wasn’t until I pushed to speak to a manager did the issue become resolved and another room with a king bed “magically” opened up. The second room had an AC that barely worked in comparison to my original room but I ended up not complaining as I did not want to be moved again. The shower had intermittent hot water one night and almost zero the next. Lastly, due to being at a work conference at the hotel I asked for a slightly later checkout (1 hr) and was refused being told that I needed a premium status for that. This was odd because my colleague who is not a premium member was offered late check out at the same time. This is the first trip advisor review I have ever written as I am a very low maintenance person but the service and experience here has prompted me to write this. I would advise going anywhere else in Philly if you can for a better experience. TRIPADVISOR.COM USER 

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