Sheraton Philadelphia University City Hotel

3549 Chestnut St. | Philadelphia, PA 19104  [SEE MAP]Philadelphia, PA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Family Reunion

Aug 17th, 2019

My family (approximately 150-200 people) stayed at this hotel for 3 nights and the service was great from the first time we walked into the lobby all the way to driving out of the parking garage leaving. The staff was phenomenal. We felt very comfortable and safe. The food was delicious and the hotel was clean. All of the staff members worked hard that weekend and was very helpful. I just wanted to say thank you again to: Kamara Purnell Tricia Chan Ricky Payne (Head Banquet Manager)  Chef Rodney Dennis McLernann Paul Brown Jackie Benjamin Banquet staff – Margaret, Mark, Teresa, Dave and Danny We appreciate all of your hard work. We really enjoyed ourselves and you helped us to create a great memorable experience at this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Superior Staff - Phenomenal Service

Aug 17th, 2019

The staff at this hotel went above and beyond what needed to be done to assist us at our Philly Family Reunion. Kamara met with the reunion representatives one year before the big event and stayed with us until the end of the event. She, without hesitation and always with a friendly disposition, responded to every phone call and email. Ricky and Dave in catering were amazing. The family adopted Kamara, Ricky and Dave and honorary family members. The hotel staff (Kamara Purnell, Ricky Payne, Chefs Rodney and Dave, Dennis McLernann, Paul Brown and the Banquet staff: Margaret, Mark, Teresa, Jackie and Danny.) did not leave the premises until we left the premises, each evening. They "catered" to the family members. They treated us as if we were their only concern for the weekend. Please visit and have events at this hotel. I noticed two disabled sitting in the Club Room, the hotel attendant, Jackie Benjamin, would not let the individuals get up to get food unless they wanted to. She provided a service to these individuals, who were with separate families, that was simply beautiful. The STAFF members were all GREAT. They all Cared!!! Because of their excellent service, we had to ask the employees for their names. Thank you, Kamara Purnell, Ricky Payne, Chefs Rodney and Dave, Dennis McLernann, Paul Brown and the Banquet staff: Margaret, Mark, Teresa, Jackie and Danny. V. Winslow TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

LOVE this hotel !!!!

Aug 17th, 2019

We stay here every time we can when traveling to Philadelphia! The hotel is always clean and the staff- from front desk to housekeeping is friendly, helpful and goes out of their way to make your stay pleasant. Paul Brown has been there our last few trips at the concierge/bell desk and he is a gem at this hotel. He assists before you know you need a hand. He acknowledges you and even when very busy greets you and asks if he can provide help. We come to the city often because our children are at U Penn and this is the perfect location within walking distance to shops, restaurants and the university and we feel safe walking around. We are always sad when there is no vacancy. I highly recommend this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service post event!

Aug 15th, 2019

We held a Graston Technique training at the hotel, and needed to have some supplies shipped back to us after the event. Tricia Chan and the security/loading dock team went over and above to make sure our packages were picked up, even labeling a couple boxes for us. Great service pre-event and during event is expected...great service post-event is a bonus! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Customer Service Excellence...Ron! and Hotel Staff!

Aug 13th, 2019

To: Ron (Front Desk Customer Service at check-out) Room Service Staff (Ladies/Gentleman) Front Desk Staff (check-in) Gentleman (Garage Entry & Valet) The hotel's location was an excellent choice for the business we traveled to Philadelphia for on this trip. Our room was nice and the bedding comfortable. The most important part of our stay was the superb personalities of the staff members from the gentleman who greeted us in the parking garage, the check-in staff, to the wonderful ladies who serviced the rooms, on the 12th Floor where we stayed. Ladies, I apologize that I did not get your names, but you are to be highly commended for your attentiveness. I requested a late check-out due to a change in schedule, and the Lady on the phone granted me the request with professionalism and kindness. Thank you all for your service! Additionally, Ron, who assisted me with check-out was super professional, personable, and assisted me with an inquiry about my final bill folio. It is so refreshing to have positive experiences during travel. Our stay was awesome, the staff were AMAZING, and the Restaurant Axis that is a part of Room Service is excellent as well. TRIPADVISOR.COM USER 

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