Sheraton Philadelphia University City Hotel

3549 Chestnut St. | Philadelphia, PA 19104  [SEE MAP]Philadelphia, PA  [SEE ADDRESS]
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Courtesy of Sheraton Philadelphia University City Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

Outstanding Service

Dec 8th, 2019

I recently stayed at the University Sheraton Philadelphia and the service was outstanding. Ron Wade at the front desk went out of his way to make my son and I comfortable. Ron is a true professional at his craft. The bellman Paul Brown was also very helpful moving me in and helping me move rooms. I’ve recently had surgery so it was helpful to have the team at Sheraton make our stay enjoyable and we will be back. Thank you, Robert Dean TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Property

Dec 5th, 2019

Stayed here for 1 night while visiting my in-laws for Thanksgiving. Kassidy made check-in easy. She was friendly and very knowledgeable about the property. She was also very well dressed and I loved her haircut! The room was nice and spacious. Parking is $35 which is pricey but normal. However, upon check-out my husband was asked about his stay. He told the gentleman (sorry I didn't get his name) he was pleasant but a little noisy with construction and the cleaning crew's vacuuming. The gentleman was nice enough to waive the parking fee! This shows a great deal of costumer service. We will definitely stay at this property again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hospitality and high energy

Dec 4th, 2019

I arrived late into Philadelphia (major flight delays) and arrived later to Sheraton Philadelphia hotel (super close to UPenn). I was greeted by Paul who was super hospitable and engaging; great conversation about a campus art picture I was perusing. I went to check in, with Ron helping. As soon as I mentioned my last name, he was already expecting my arrival (I was to stay 2 consecutive nights, however, my company had reserved one night through travel agency, with my second night booked through my personal Marriott account). He had pro-actively noticed that both reservations should be linked and corrected any potential issue. Ron was super energetic, smiles all around and very welcoming. Both Paul and Ron made my late night delays minimize. Thanks for the nice stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

College Visits

Dec 1st, 2019

We will definitely stay here again. It was a really nice Clean Hotel! Quite and the staff was EXCELLENT! Especially Brian!! Thanks so much Brian for all of your help with our Stay! The Sweet treats were a lifesaver on the long car ride home! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent hotel but extremely overpriced

Nov 26th, 2019

I paid $288/night for a 2 night stay. I was on the top concierge floor, but this was an unrequested upgrade. The room was a bit shabby, especailly the carpet. Hotel well situated for conference at CHOP. Service good. Np arpticalur problems except price. TRIPADVISOR.COM USER 

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