Sheraton Salzburg

Auerspergstrasse 4 | Salzburg, Salzburg 5020  [SEE MAP]Salzburg, Salzburg  [SEE ADDRESS]
Credit

Courtesy of Sheraton Salzburg

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at the Sheraton Salzburg

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Guest Reviews

TripAdvisor Traveler Rating 5

Enjoyable stay

Jul 16th, 2019

We recently spent 3 nights here. Room 210 was excellent though apparently it wasn't one of the newer ones. Great bathroom with lovely bath with hand shower and well-placed grab rail. Hope they haven't lost this in the refurb. Reception staff most helpful. Easy to reach on the no 2 bus from the airport - frequent and just 2 euros. We also made full use of the 48 hour Salzburg Card, conveniently available from the hotel. A couple of minor issues/misunderstandings over breakfast and in the bistro where our starter was forgotten but always a willingness to listen so no big deal. Recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional

Jul 13th, 2019

Stayed 2 nights and were treated with exceptional customer service. Every staff member we met made us feel welcome and was genuinely interested in making us happy. The breakfast buffet had the full, and I do mean full, menu. We ordered room service one evening and it was delivered promptly with a rose in a bid vase. Nice touch! Shout outs for over the top service and all around wonderful people to Herman and Dragon! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just one lift and construction works near

Jul 12th, 2019

Hotel has typical quality as all Sheraton but in this case so much discomfort. Near is new bulding construction so at 7 a.m. all works started. In all hotel was just one lift in operation.and staircase was closed!!! I estimated more in this price category... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful updated property in a great location

Jul 11th, 2019

I stayed here with our family in 2 rooms, and we all had a wonderful time. The updated rooms are attractive, quiet, and functional. The beds are comfortable. The windows were soundproofed. And, all of the staff were exceptionally warm, professional, and went out of their way to be helpful. The Sheraton is also in a really great location -- just a block away from the gathering point for the Sound of Music tours, near restaurants and grocery stores, and just a beautiful 10-15 minute walk along the river into the heart of Salzburg's old town. We would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Ok hotel but poor staff

Jul 11th, 2019

I stayed there for 3 nights in june garden view it was ok, I asked for a higher floor during check in and they didn't take the time to or effort to adjust that for me regardless I didn't complain also I had asked for connected rooms with my children room on my booking but still didn't get that but I got 2 facing rooms, I had booked for breakfast there it was horrible the head chef Joseph (who is making the omelettes and so) was rude and angry when talking to paying customers, as I was making tea I used the hot water from the water dispenser they had provided in the breakfast area however every time I poured water there was dirt with the water, I asked the staff to clean it but I never tried again as I was disappointed after the first time. Also the hotel was having a renovation in the lobby which looked horrible and un-hotel like quality. TRIPADVISOR.COM USER 

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