Sheraton Skyline Hotel London Heathrow

(A 4 Bath Road | Hayes, ENG UB3 5BP  [SEE MAP]Hayes, ENG  [SEE ADDRESS]
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Courtesy of Sheraton Skyline Hotel London Heathrow

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Guest Reviews

TripAdvisor Traveler Rating 5

Fantastic friendly service.

May 29th, 2020

My partner and I were stuck for somewhere to stay during our journey home from Thailand to Gibraltar during the Covid-19 crisis. I originally booked into the Novotel Heathrow but had my booking cancelled because the Novotel staff are incompetent and frankly rude. After contacting Elaine and Bilal at Marriott hotels we were kindly offered accommodation at the Sheraton Skyline Heathrow. I am so glad we stayed here, the staff are so friendly and kind ,we had a very pleasant and restful time. Thank you so much everyone at the Sheraton Skyline Heathrow. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

This hotel saved me!

May 3rd, 2020

I was meant to be moving from Thailand to Italy, however due to Cover-19 and changes I had to take a detour to London. I had nowhere to stay and found out although it was closed they accepted people in my situation. I am truly grateful to all the staff. They were very sympathetic and provided me with an amazing service. Elaine who helped me book the room from my flight 40,000 feet in the air was amazing. I cannot thank the hotel and all their staff enough. The room was clean and very comfortable. Any issue was quickly resolved. Thanks again for helping me in a time of need.c TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Keep up the “great” work.

Apr 22nd, 2020

As I’ve stayed here quite few times and I’ve made my remarks but obviously things never change. Beside your unfriendly staff who is not at all nice to your guest regardless of their nationality/designation etc, your rooms (the only thing I could truly care) are such a mess. You seize to surprise me every time I come. Please do pay attention to your cleanliness as this is supposed to be a good hotel, not a random motel. Also make sure glasses/cups are clean. Last but not least I’m attaching a picture of your bathrobe which I discovered after I put it on me. AND THIS IS ALL HAPPENING WHILE THERE IS A PANDEMIC GOING AROUND! And for the love of God tell your staff to smile! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Car park is not as secure as it could be . Vehicles had parts stolen to tune of £1k each

Mar 16th, 2020

There car park was advertised with ANPR barriers and CCTV. The barriers do not exist and CCTV coverage is inadequate and "probably" not monitored. Anyone car freely enter and exit the car park. I had £1k of parts stolen from my car and had to have it towed home home. Not what you need after a 9 hour flight and no sleep. I wasn't the only victim that week. Police closed the case without investigating , but would reopen it if I could provide some evidence. Parkineye who manage the car park for the hotel would not hand over ANPR for a private investigation by ex-met police detectives , and the hotel would not hand over CCTV or answer various question . Hotel also had a party on with loud DJ on night of arrival . Not what you need when you want to get young kids to sleep . There has got to be more secure car parks nearby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pre-holiday stay

Mar 14th, 2020

We stayed at the Sheraton skyline at Heathrow before starting our Holiday to Thailand, The staff were excellent in all area’s and allowed us to have late check out next day, the parking was really easy we parked out front and the car stayed there for the whole length of our trip. The room was very nice and well equipped, breakfast next day was excellent with scratch cooked eggs, the sports bar in the afternoon was good with great service. The pool area and the cocktail bar is very impressive and great at night quite spectacular The highlight was the Indian restaurant the service was very good the food was exceptional , the nann bread was fresh cooked and fantastic, although there were large parties on the night our experience was still serviced very well and staff could not have been better TRIPADVISOR.COM USER 

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