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at the Sheraton Steamboat Resort
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Excellent hotel and location (tip for mgmt)
Sep 23rd, 2020
We chose this hotel as it is a great location up on the hill at Steamboat. The surroundings and being “up in the village” are exactly what we wanted. The staff was excellent and extremely helpful, the rooms are beautifully appointed with nice full kitchens. They even left a nice extra cleaning kit as we are living in COVID right now. The one thing they need to do better is insulating between the doors. We had adjoining doors to other rooms on both sides of us and we could hear conversations as though they were In the room. It would not take much to fix the air-gap problem that allows sound to travel far too freely. Luckily they were not noisy neighbors!! TRIPADVISOR.COM USER
4 DAYS in Steamboat: studio
Sep 21st, 2020
I wanted to say Job well done to the Steamboat Resort Villa staff. This group went over and above, during this Covid situation, to do everything possible to ensure safety and convenience to us. They had online scheduling for all activities, which maintained low numbers of guests, appropriate time allowances and extreme cleanliness. I would highly recommend this destination if you want a get away during the current conditions!! 54 stars to the staff. But make sure you book your activities ahead or you could miss out!!!!!!!!1 TRIPADVISOR.COM USER
Unbelievably poor service
Sep 6th, 2020
These folks give Marriott a bad name. The service is better at a super 8. Somehow shutting down the pool & the hot tub, not cleaning rooms and treating guests poorly will make Covid go away I guess? I called down to the office when we got there to tell them they had water all over the floor that was running down from the room above in the kitchen. She told me they wouldn’t come look at it because of Covid. I told them i didn’t think it was something they would want to ignore & she just told me it was Marriott policy and hung up the phone on me... They have just used the current environment to totally give up on anything that even resembles human decency. This isn’t a Marriott issue, it’s the attitude of the local management. I stayed in a Sheraton in Juneau Alaska just 2 nights earlier and had a great experience... The gal at the front desk that checked us in needs to find a job that isn’t in hospitality, she is unbelievable rude, seems as if she is just pissed the hotel is open and she can’t sit home and get paid... I asked the manager what was going on and she told me these are just Marriott policies out of her control. I told her my experience at this hotel was nothing like any other Marriott and that they didn’t share the same policies or poor attitude. She just hung up the phone on me... Lifetime platinum elite doesn’t even get you a clean towel at this establishment... TRIPADVISOR.COM USER
Excellent hotel, especially during COVID times
Sep 6th, 2020
The hotel had amazing amenities, the room was spacious and clean, and the staff was very friendly and helpful. COVID review: this hotel is top notch especially during covid. From the way they cleaned the room and public areas, the ease of making reservations in gym and pool, but also enforcement of all guests and staff wearing a mask. As an example, when I was in the gym there was a guy that kept taking his mask off his nose and staff came in multiple times to ask him to wear it correctly so that they could stay open. Every time they were polite, even though this gentleman was difficult. End of the day, no matter how you feel on the mask situation, we all want gyms and pools to stay open and this resort was doing everything they could to do so. I will be recommending this hotel to anyone going to the area. TRIPADVISOR.COM USER
This place doesn't want to be open
Sep 4th, 2020
2 nights into a 5 night stay and our impression is that this place would rather not be open. I'm a lifetime platinum elite member with over 800 nights at Starwood properties. I don't write reviews often, but I figured a warning might be appreciated by anyone thinking about making a visit this fall. Here's a few observations: - we had to ask three times to have a crib brought up to the room for my 1 year. My wife called from the road and made the request 90 minutes before arrival because we knew we would be arriving late. We check into the room, and no crib. When we requested again, there was no recognition that they failed to meet our request. waited another 20 minutes, still no crib. finally i had to go down to the lobby and physically observe the front desk attendant call the request in on the walkie. - there's no attempt to provide anything for guests. no coffee, starbucks is closed, no food, nothing, they claim this is because of the pandemic but numerous other locations have figured out how to provide water and coffee for their guests. - no one has welcomed us or thanked us for being here since we arrived, just about every interaction with hotel staff seems to be an inconvenience for them. they are more concerned about making sure my 5 year old is wearing a mask than providing service. - on the mask topic, i've never seen anything like this. at the pool, we were told that any time we were not walking to/from the pool or in the pool we needed a mask. there were two families at the pool today. my son and I were playing ping pong on the pool deck, at least 100 feet from any other living person and we were admonished to wear a mask. the attendant told me that masks are required in any outdoor public space in the county, no exceptions. The hotel website says masks are required for any indoor public space. someone forgot to tell this guy, because I observed him charging after a 4 and 6 year old who were playing alone in the other corner of the pool area. I've literally never seen anything like this. If you're looking to get away to the mountains during this time, I would recommend the Westin in Beaver Creek. The staff there was happy to have the business. Up here it seems everyone would rather be at home collecting unemployment. TRIPADVISOR.COM USER
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