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at the Sheraton Suites Fort Lauderdale at Cypress Creek
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Sep 12th, 2020
The room was not clean one of the bed covers had a stain on it. The toilet you have to flush over 2 times and the water in the shower goes out slow. The fridge does not work. Oh, only 1 wash cloth in room booked for 3 people. I go down to desk and ask for more towels and the man handed me 1 little wash cloth. I am very disgusted with the room and management. I will never come back here. TRIPADVISOR.COM USER
Do not Recommend! Horrible Stay! Complained to Management about Ants in Room, Smoke Smell, Worst stay ever!
Jul 12th, 2020
Horrible Stay! Complained to Management about Ants in Room, Smoke smell, spoke with Donna and several other Managers nothing resolved. Should not be considered a Marriott Property. Would not recommend! TRIPADVISOR.COM USER
Old, tired and dirty
Jun 24th, 2020
I get it, this is traveling during the coronavirus pandemic,so I should adjust my expectations accordingly, but truly, this hotel was shabby, dated and dirty. I would not recommend walking in the room without flip-flops. On a scale of 1-10, with 1 being the lowest, I'd say the water pressure rated a 2. The upholstered sofa and chair in the living room area were yuck and we used bath towels as sofa covers. The AC unit was so loud we had to either turn it off to watch TV at less than 85, or else shut the door to the room (which meant the main room began to swelter within 5 minutes). At least we didn't need to turn on a white noise machine to drown out the people walking outside our room. On the plus side, the staff were very professional and courteous. The beds (except the pull-out sofa) were very comfortable, too. The room had a lot of space, too. Most of the hotel seems to be under construction, so maybe these issues are being addressed as I write this. TRIPADVISOR.COM USER
Home Away From Home
Apr 1st, 2020
We had a wonderful stay! The staff is courteous. and welcoming. The place has a very comfortable feel, the rooms are spacious and clean. The lounge was the highlight of our stay with the most amazing staff. Tommy is a treasure, Dawn is a pleasure and Monica is wonderful as well. Tommy is the most amazing story teller and host. A wonderful person! Such a sweet and feel good person. He made us feel at home. Every evening we looked forward to seeing him in the lounge. Can't wait to go back there again. Thank you Sheraton. Thank you Tommy, Dawn & Monica! TRIPADVISOR.COM USER
Very nice hotel
Mar 15th, 2020
The rooms are spacious, work separate sitting areas with dogs between the bedrooms moist come with a small balcony wide enough to stand outside on there are 2 55in tv's bathrooms are small but will do the job the restaurant is very reasonably priced and the grounds are well maintained the pool is small as well as the hot tub. In all a pretty good value for the area TRIPADVISOR.COM USER
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