Sheraton Suites Fort Lauderdale at Cypress Creek

555 NW 62nd Street | Fort Lauderdale, FL 33309-6105  [SEE MAP]Fort Lauderdale, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Edlyn is amazing!

Jan 20th, 2021

Edlyn the front desk manager was so pleasant upon arrival! He acknowledged my Platinum Status and provided me with a complimentary upgrade and late checkout. Although both are based upon availability, his hospitable nature is what really made my experience. Thank you Ed! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Edlyn - Wonderful Experience

Jan 14th, 2021

I had an amazing last minute stay. The night manager, Edlyn, was absolutely phenomenal. He truly went above and beyond to ensure my check in was up to par. I greatly appreciate genuinely good and caring customer service and Ed verbally expressed his priority in making sure my needs were met, but more importantly, he followed through with actions that definitely did not go unnoticed. I see that he is a very good person and a great manager and seems like a great asset to your team. Thanks again Edlyn. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Never again !!

Jan 1st, 2021

Made a two night reservation at this hotel LAST JUNE - 2020 - Needed an ADA roll in shower room (my husband uses a manual wheelchair permanently). Received a written confirmation stating "roll in shower". Arrived at the hotel on Dec 25 about noon time and Tiffany (front counter) said room was ready and we could check in. Off to the room I go .......back downstairs five minutes later ....NOT A ROLL IN SHOWER - but a bathtub with a shower over. Tiffany could not tell by looking at her computer what rooms had what features in the bathrooms so off she goes to look at rooms herself .......30 minutes later and no room yet but did receive lots and lots of excuses from Tiffany. i.e. yes, we have that type of room but the hotel is under renovation and they are not available, yes, we have a room like that but someone is in it right now, but due to check out today (this excuse turned out to be the guest had already checked out and NO it did not have a roll in shower) ........and on and on. We did decide to take room 424 which is an ADA room with a bathtub with shower over that had two grab bars around the tub. But this also meant my husband would not be able to shower for three days .......could not use the bathtub. We did check out after one night instead of staying the two we had wanted to but with this latest experience with Tiffany I did not want to stay there any longer. And our five night stay last December (2019) at this hotel was so very very pleasant .......and yes, we had a roll in shower room that was perfect - #716. To be a little fair to Tiffany, she did say she was giving us some extra Sheraton points or awards or something but these are meaningless as all I wanted was the room we had reserved so my husband could be safe in bathing. Won't be back to this Sheraton ever. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Ed

Dec 26th, 2020

As soon as I walk in Ed was very friendly and polite. I love the hotel it was very eye appealing. I would definitely recommend this hotel to my family and friends. I am planning to come back soon. Thank you TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great service

Dec 22nd, 2020

Highly recommend this hotel. Edlyn went out of his way to help me during my stay. I will definitely stay here again! The rooms are very nice and big, and the staff is very friendly and accommodating!! TRIPADVISOR.COM USER 

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