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at the Sheraton Suites Wilmington Downtown
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Very poor management!
Dec 2nd, 2019
The front desk manager Matt was extremely rude and unprofessional! I was inquiring about a room for this evening for work purpose so I needed to ask him only a few questions and it was a beyond horrible experience! The way he spoke to me was very degrading and disrespectful!. I would not recommend this location to anyone because if the management doesn't care about being welcoming and polite, I can only imagine how my stay would have been. TRIPADVISOR.COM USER
Average but pack earplugs
Nov 19th, 2019
The hotel is a typical Sheraton, nice but dated, and a little behind on maintenance. The real issue though is the poor exterior soundproofing, starting at 5 am, there is so much traffic from deliveries and construction in the area that it’s hard to stay asleep. If you must stay here, pack earplugs. TRIPADVISOR.COM USER
Not up to par
Oct 20th, 2019
Stayed there 2 nights - The Good - Staff was very nice and the room was very big. The Bad - No parking had to park accross the street in a church parking lot. The bed was very uncomfortable the sheets and blanket were very rough (maybe to much starch). Homeless begging where you drive-up to drop off luggage. Would not stay there again TRIPADVISOR.COM USER
Perfect location for our family
Sep 26th, 2019
The suites were perfect for a family get-away. Staff was extremely accommodating, and the restaurant was good. Rooms are rather dark and dated, but there is new paint and carpet going in that should make it brighter. Restaurant and room service staff were very helpful with dietary restrictions. TRIPADVISOR.COM USER
Comfortable stay for business travelers
Sep 24th, 2019
I had a good stay at the Sheraton Suites for 4 days during my work trip to Wilmington. The suites are huge with a large and fully functioning work desk and TV in the living room. The bedroom was also a good size with a TV and a king bed that was soft and nice to sleep on. They have a small gym and small pool. The breakfast was great and the food overall was not bad. The folks at the hotel bar were really friendly. The feel of the hotel is quite old but everything seems well maintained and very clean. I would stay again. TRIPADVISOR.COM USER
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