Sheraton Suites Wilmington Downtown

422 Delaware Ave | Wilmington, DE 19801  [SEE MAP]Wilmington, DE  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Service at the Sheraton Wilmington staff

Jul 8th, 2019

I wanted to share an awesome experience I had during my stay at the Sheraton Suites Wilmington Downtown. I visited the hotel with a group of 8 for the Clifford Brown jazz festival. A wonderful lady by the name of Andrea checked us in. From the time we arrived to check in until we checked out was pleasure. Andrea was friendly, courtesy, and informative. It seemed like she was at the front desk all weekend and it was great to have her answer any of our inquiries about the hotel and the surrounding area. Because of the great service provided by Andrea and attention to detail from the Restaurant staff my friends and I will be sure to book with the Sheraton Suites Wilmington for the festival and any other events in the Wilmington area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Severly Dis-Appointed Old & Dated Hotel Not Worth it

Jun 29th, 2019

Only stayed one night....So bad we checked out early. Staff needs re-training. I think they were upset that Marriott took over their hotel. In fact one of the employes said as much when she checked us in. Reception told us breakfast was included in our rate but when we went down to breakfast the young lady at the restaurant said we were NOT on her list. We went back to reception and Andrea was so sour and rude. She acted like I worked for her instead of the other way around. I'm like I'm the customer right? I paid for a night at this hotel right? Reception didn't even greet me with a "Thank you for being a Marriott Bonvoy Gold Elite member" My husband and I have been Very Loyal to Marriott Bonvoy we've stayed 25 times just this year! I have a Hilton acct & a Hyatt Place acct but we always opt to use Marriott Bonvoy, even when the other hotels chains are cheaper. This Sheraton Suites Wilmington Delaware is an older hotel that has seen better days. Long wait for an elevator. We usual stay at the Westin Wilmington Delaware and will definetly go back to the Westin. I will never deviate from the Westin Wilmington Delaware. I should have just thrown $142.14 out of my front window and stayed home. I was so upset when I get home that I called membership support. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Overpriced and outdated but fine

Jun 24th, 2019

Room was spacious and comfortable for me and my two kids. Bathroom was not clean with hair on toilet and in the tub. The staff are friendly and helpful. The treats throughout the day was nice, and my boys were delighted at the "free" snacks. The parking garage is scary, so tight and hard to maneuver. Having to pay for parking in addition to the high nightly rate is ridiculous. So is no breakfast included with the rate. I knew this hotel was not great, but having already committed to a trip to Wilmington, it was the best available. Note to self: don't do it again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Spacious Rooms But Hotel Needs Some Attention Overall

Jun 24th, 2019

The room itself was good, incredibly spacious and only wished my stay was longer to take full advantage of such a large room. We arrived at 1pm on Saturday which is admittedly too early to check in but thought would give it a try. There were no rooms available so we went to lunch and came back at 2:40, still no rooms available. We sat in the lobby waiting and then at 3pm a long line suddenly started at the front desk and magically all those rooms happened to become ready at 3pm. So we stood in line with all these other people and waited. Seems to me that those rooms were ready and they just weren't wanting to check us in. Yes they had lemonade and cookies but would rather have not had to stand in a long line instead. That bad first impression aside, I will say that the hotel itself is in need of some attention, the refreshment refrigerator in the lobby was practically empty with very few choices to purchase and there were just some odd things like a letter on the desk in my room that looked like it had been photocopied 20 times from an original from the 1990s, it all added up to the impression that all eyes weren't focused on the hotel's oversight. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Netflix TV Film Crew Stay at Sheraton Suites Wilmington Downtown!

May 10th, 2019

I wanted to send a special thanks to Marcel Harmon at Sheraton Suites Wilmington Downtown and his amazing staff for making our TV Film crews stay one of THE BEST in a very very long time. The feedback I received from my team about this hotel was phenomenal!!! They all raved about the rooms, location and how friendly the staff was. On behalf of Netflix and our amazing film crew we want to say thank you! We would definitely recommend this hotel to any TV Film Crew, business or family for future stays! See you all next time we are in Delaware! Best, RY TRIPADVISOR.COM USER 

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