Sheraton Vancouver Wall Centre

1088 Burrard Street | Vancouver, CA V6Z 2R9  [SEE MAP]Vancouver, CA  [SEE ADDRESS]
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Courtesy of Sheraton Vancouver Wall Centre

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Guest Reviews

TripAdvisor Traveler Rating 2

I hope to never stay here again

Jul 22nd, 2019

Great location but that’s kind of the end of the positive comments. Rude staff. Poor check in process. Mediocre/dated hallways and rooms. The room arrival process struck me a unprofessional and clumsy. The room was set up in a way whereby everything you want is exactly not where you’d expect it to be. Parking is $41 per day till midnight so if you park one night and leave after breakfast... well do the math. In your room make sure u “turn on the master breaker switch “ before the electricity works in the room. I mean what hotel doesn’t have master breaker switches tucked away. Don’t call the front desk about it unless you enjoy being spoken down to I really did not enjoy this place. The rude staff was the worst part I don’t ever want to stay here again. The Hyatt and four seasons are way better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect location and exceptional aervixe

Jul 22nd, 2019

We spent a family vacation here and the accommodations could not have been better. Location puts almost everything within walking distance. Surprisingly quiet rooms for a downtown location. The front desk, concierge and rest of the staff was cheerful and very helpful throughout our stay. Two-level lounge has fantastic views. Gym is health club quality. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great room and service

Jul 21st, 2019

Great clean room...super comfy bed....super service and so helpful,, location is perfect for getting around downtown...walked a lot and took train and aqua bus. We felt safe in area and so many things close by...great restaurants...a movie theatre...IGA...shoppers...all great for quick pick ups, TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent hotel for business. Good location

Jul 21st, 2019

Excellent hotel for business trips. We stayed at the hotel for a convention in Vancouver. Beds are super comfortable. Great views from the south tower. Warm, delicious breakfast Location is convenient. It was only walking distance to our convention centre. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

One night in North Tower

Jul 21st, 2019

Were booked in this hotel pre Cruise by, I believe, The Rocky Mountaineer with breakfast included. Our rooms were good and comfortable and the location was quite acceptable. Next morning upon arrival for breakfast we needed a voucher. Having produced our paperwork showing breakfast was included we still needed a voucher! There was no interest in any member of staff trying to resolve this issue on our behalf whilst we had breakfast. Having left our table and walked from North to South Tower reception I was in no mood to speak to the desk staff and asked to speak to the Front Desk Manager. Having explained my issue the Manager eventually came out with a handful of envelopes containing our said vouchers! Obviously on checking in the front desk receptionist forgot to pass the vouchers on to us. I then returned to finish my breakfast armed with the vouchers but I did not think it was up to me to sort out the failings of the staff. The Manager did come across to apologise to my party. It spoiled our experience at the Sheraton and they need to get their act together to avoid customer inconvenience. Otherwise no issues. TRIPADVISOR.COM USER 

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