Sheraton Waikiki

2255 Kalakaua Avenue | Honolulu, HI 96815  [SEE MAP]Honolulu, HI  [SEE ADDRESS]
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Courtesy of Sheraton Waikiki

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Guest Reviews

TripAdvisor Traveler Rating 4

MEMORABLE STAY

Jul 21st, 2019

I have just returned from an 18 night stay at the Sheraton Waikiki. Firstly,I want to say I love this Hotel and it feels like home to me. The staff are amongst the best in the world (especially the staff in the Leahi Club Lounge) but sadly the rennovations did greatly disturb my first week so much that I was frantically trying to find another Hotel to move too as I did not want to spend 18 nights listening to cement grinding, drilling and hammering all day. I read so many reveiws before making up my mind and did let the Hotel know how concerned I was about the noise for that amount of time. I was given a lovely new Ocean Front Room, but it was directly above the noise and I was devasted. If this bothers you as it bothered me please do not stay on the Ocean Front Side during the rennovations. As the time went on and when a room became available, I was finally moved to Diamond Head side. It was one of the older rooms but was familiar and comfortable (other than the fridge so close to the bed making a loud noise all day and night) it was nothing compared to the noise from the rennovations. It was such a relief and no noise from the rennovations could be heard and I learnt to adapt my day around the rennovation noise to enjoy the Hotel at its best, which finished around 5pm, even on a Saturday. I would go for a swim in the ocean, or in the Helumoa Pool (this is full of kids and people from other Hotels) its very noisy but has gorgeous hot tubs (I suggested a hot tob or two by the Adult's Only Infinity Pool as that is the one thing I heard other guests say they would like most, other than talking about how they wished the noise would stop) and it has a nice big pool on that side, but definately not an Adult Pool only, or I would go shopping or on a tour and then be back in time for sunset to relax in the magnificent Infinity Pool. There was no enjoying it through the day,it was a real shame but I just had to accept that in the end, knowing after 5 and ALL DAY Sunday,it was so relaxing, and I absolutely loved it and all pool staff were great to me everyday. I want to sincerely thank the staff and Management for making sure I enjoyed my stay. It was very upsetting at first but I ended up really enjoying the last part of my stay. The Hotel is going to be outstanding when all the rennovations are finished and I am looking forward to returning again when it's alk complete TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Adult infinity pool

Jul 19th, 2019

I loved the adult infinity pool, yeah, as much as I love kids, it was a relief not having to deal with them here, the view from the restaurant was lovely, as the beach was the background, the staff were so friendly, visit and enjoy the great view TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

APPALLING POOL SERVICE

Jul 18th, 2019

I recently reserved a Rum Fire cabana for the day at a rate of $150 + $250 min food and bev tab. There were four in our group, all new moms, trying to take a much deserved day off from full time jobs and full time families. The cabana comes with towels and full access to pools but is located some distance away from the pool itself. The pool is surrounded by loungers. On a mid-week day, there were many open and unoccupied. We purposely place our towels on two without any signs, clearly unused—completely dry, no belongings or towels near or on them, umbrella still closed. We planned to take a quick dip before our food was delivered then back to the cabana. We were in the pool for no more than 20 min. and when getting out we notice an attendant spreading towels on the same loungers. Confused, we ask “Are those our towels?” He continues spreading out the towels as he rolls his eyes at us. Without ever addressing us directly, he says half mumbling, if you want more towels you can go grab some over there, pointing at the far end of the pool. With post baby bodies, dripping wet and not exactly eager to leave without our towels. We ask again “But where are our towels?” He continues to give us attitude saying they had the loungers reserved for some other guests and if we want new towels we can go grab them ourselves. Not sure where “David” got his manners from but his attitude needs a major adjustment. Never mind the fact that it’s literally his job and we’re paying customers, his response was rude and completely classless in any setting. If it was the beach or public pool you’d get better treatment from complete strangers. It’s not that difficult. Any other decent human being would simply say “I’m sorry. I didn’t realize those were yours. Give me a minute and I’ll grab a few more” I’m completely appalled any company, let alone one in the HOSPITALITY industry, would place someone like David in any customer facing role. Safe to say we won’t be back. Thank goodness it was just a daycation and not an actual vacation. Think twice before booking. Don’t let the pretty pool sucker you in. The service is terrible and there are a million better places to stay and spend your hard earned time and money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

June Honeymoon

Jul 15th, 2019

My wife and I stayed at the Sheraton Waikiki in early June for our honeymoon. This hotel is amazing! We were there for only 3 nights, but had a great experience staying here. We were upgraded to a deluxe ocean view room and were given free drink tickets as well as a free catamaran ride and a free gift from the gift store. The views from the room were incredible. Each time we were on the balcony I felt the need to take tons of pictures. This is in the heart of Waikiki beach and within walking distance to shops, bars, and restaurants. The infinity pool was also one of the highlights to mention. We rented two poolside lounge chairs one of the days and had fun hanging out by the pool. There was some renovations and construction going on that was pretty loud and distracting, but were able to look past it and it wasn’t a huge deal. The hotel staff and concierge were very friendly and helpful! Nothing but good things to say about this place. I would definitely recommend this place to anyone and would 100% stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible and Frustrating Booking Process

Jul 11th, 2019

While our visit is not planned till October so I cannot comment specifically on the accommodations themselves, I wanted to share the extremely frustrating experience we have had just getting our family booked. This is with a conference rate so I particularly would have expected more. I’ve spent over two hours trying to book and spoken to more than four people none of which have been helpful and most of whom have referred me back to someone else. Traveling with small children can be a challenge enough. I don’t think it is excessive to try to coordinate accommodations ahead of time to ensure the most successful trip possible when you’re putting out an large amount of money. It is very possible that things will improve once we arrive but given the lack of support and follow through ahead of time it makes me question whether or not to stay there or to find other accommodations. TRIPADVISOR.COM USER 

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