Sheraton Warsaw Hotel

Boleslawa Prusa 2 | Warsaw 00-493  [SEE MAP]Warsaw  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful place in the heart of Warsaw

Feb 17th, 2020

Awesome service, delicious food and beautiful, new furnished rooms. The location of this hotel is one of the best in Warsaw. It's close to the historic district as well as to the financial cetre of the city. Thank you and see you soon! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Brunch - new after renovation but service still a problem

Feb 15th, 2020

We have visited Sheraton Hotel by the end of January for brunch. Our latest experience was not too good so we were looking forward for renewed place, cuisine and service. The place is renewed, indeed. Some will like it some will not. Brunch is served on two floors with dishes slightly differing one from the other. My preference is the upper level - more quiet. At the lower level we have been directed to the lifts. if we have taken the stairs we "could go unnoticed" by the staff upstairs (quotation from the reception of brunch). On the upper level we were shown to the table and then we have asked if we can use both levels for choosing food. The answer was - NO. The brunch downstairs is a different brunch! Only after checking with the manager the waitress corrected her mistake - YES, we can use both levels. Dishes at self-service posts weren't clearly marked for contents. Especially salads. There were two types of gnocchi - stuffed with cheese upstairs and without stuffing downstairs (or vice versa). Both marked GNOCCHI. Not for people with eating restrictions or preferences. When I went for bread there was no cloth provided to grab the loaf to cut slices. So people were holding it with bare hands. Not very hygienic.... Only when asked a waitress brought the cloth. All that is the presence of manager on duty deeply in discussion with some friends rather then noticing issues at start-up of the service. All in all service remains an issue at Sheraton (at least for brunch). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent choice!

Feb 9th, 2020

The hotel has been thoughtfully renovated recently and the room was perfectly clean and in excellent shape. The staff are extremely friendly and not at all overbearing. Without exception, I found everyone with whom I interacted to be pleasant and helpful. The check-in process was handled quickly and efficiently -- I was a bit early and my room wasn't ready, so I was afforded an early opportunity to wait at the club lounge. Club lounge was just as clean as the rest of the hotel and food offerings at all times of the day were adequate. My only bit of feedback for the hotel is to tone down the use of the air freshener - the scent at times was a bit overwhelming - luckily the window in the room opened a bit so I was able to air out the room. Check-out was just as quick and effortless. The hotel is walking distance to plenty of shops and restaurants - would highly recommend for a stay in Warsaw. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Feb 8th, 2020

Had a Junior suite with Club access. Highly recommended. Quick and friendly check in. Good Gym, good breakfast, the food and drinks with club access is good, and the resteurants are very good. Easy access to the centre and to good resteurants. Will be back ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A weekend at the Sheraton Grand Warsaw

Feb 7th, 2020

I LOVED my stay at the Sheraton Grand Warsaw. My room was both beautiful and spacious and the bed was so comfortable- I slept really well. The food was excellent. I spent some time in the club lounge which was very relaxing and offered a great service in terms of staff and food/drink. The staff in general were very hospitable. Most important, the manager Ms Angela Saliba was extremely friendly and accommodating. She was always pleasant and wiling to ensure that I was happy with everything. The hotel is centrally located which makes it very convenient. Its decor is very elegant and it has plenty of amenities. Everything was a five star service. I will definitely return and recommend to all. TRIPADVISOR.COM USER 

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