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at the Sheraton West Des Moines Hotel
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Disappointing for the lack of cleanliness and price
Jul 24th, 2020
When you walk into the hotel you will be very impressed, the first floor is stunning, unfortunately with Covid 19 it was totally empty. We were traveling with our dog so we had to make sure we stay at pet friendly hotels. We called ahead and checked, the Sheridan charged a $50.00 Pet cleaning fee (the highest fee we paid of all the major chains) plus my wife asked about their Covid 19 cleaning inspections. We decided the $50.00 fee plus the precautions she was told they take in sanitizing each room we would stay there. Needless to say we were sadly disappointed. The carpeting in the room (Room 233) was full of stains. The refrigerator had drinks left in it from a previous guest. I was very surprised to see 4 glasses in the room that did not have any type of seal around the top. The ceiling had a tile falling down . The bathroom needed some updating, the drain plug in the sink was broken off and the door on the vanity was badly scratched up. My wife went to the desk and asked what cleaning of the carpet is done between guests. Between guests the carpet is vacuumed. I would hate to see what they did pre Covid 19. There were less than 15 cars in the parking lot. If our room was representative of this hotel's cleanest rooms, I would hate to see if an unannounced bus of travelers showed up. TRIPADVISOR.COM USER
Horrible Customer Service
May 18th, 2020
We booked on Hotwire and got this hotel. They have an open outdoor parking lot. As a disabled veteran we parked in a handicapped spot. No where did we ever see a sign that said there was a fee for parking. After check out my card was charged for $9.12. I called the hotel and talked to a lady at the front desk named Olivia. She advised me that it is clearly posted that parking is not complimentary. She then proceeded to hang up on me. You could hear the phone slam down. My wife forgot her toothbrush and asked the front desk for a toothbrush. They told her they did not have any. Sheraton I can get a toothbrush at a Days Inn and I would expect a hotel of your level to have a toothbrush. And no one ever thanked us for staying. Not a check in or check out. Very poor service at this Sheraton. I strongly advise you to think twice before booking a room here. TRIPADVISOR.COM USER
Mar 9th, 2020
The lady at the front desks very accommodating, and the willing to help with my stay. I think you will the the expansive lobby to LOOK very nice when you check in. The waterfall certainly catches your eye! TRIPADVISOR.COM USER
Weekend convention hotel
Mar 5th, 2020
This is the second year in a row which we have had our convention there. Wow, what a difference a year makes! All of the staff were very courteous and mindful of our needs. The food at the banquet was excellent versus many complaints last year. Accommodations were above the top. If you plan on a group event, this is the place in West Des Moines. Also there are a lot of restaurants and things to do nearby. TRIPADVISOR.COM USER
Very good everything.
Feb 16th, 2020
This was not my first, or last stay at this hotel. This place is always immaculately clean from the lobby to the restaurant to the rooms and bathrooms. I’m always there on business and notice the rooms are quiet so I can both work on my computer and sleep in peace. Bedding is the nice comforters so I sleep good. Nice gym for a hotel gym. Great location for food and shopping nearby with an easy drive to downtown Des Moines if you need to do that. Very professional staff and facilities. You’ll like this place. TRIPADVISOR.COM USER
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