Sheraton West Des Moines Hotel

1800 50th St | West Des Moines, IA 50266  [SEE MAP]West Des Moines, IA  [SEE ADDRESS]
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Courtesy of Sheraton West Des Moines Hotel

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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible Customer Service

May 18th, 2020

We booked on Hotwire and got this hotel. They have an open outdoor parking lot. As a disabled veteran we parked in a handicapped spot. No where did we ever see a sign that said there was a fee for parking. After check out my card was charged for $9.12. I called the hotel and talked to a lady at the front desk named Olivia. She advised me that it is clearly posted that parking is not complimentary. She then proceeded to hang up on me. You could hear the phone slam down. My wife forgot her toothbrush and asked the front desk for a toothbrush. They told her they did not have any. Sheraton I can get a toothbrush at a Days Inn and I would expect a hotel of your level to have a toothbrush. And no one ever thanked us for staying. Not a check in or check out. Very poor service at this Sheraton. I strongly advise you to think twice before booking a room here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

LOOKS GREAT

Mar 9th, 2020

The lady at the front desks very accommodating, and the willing to help with my stay. I think you will the the expansive lobby to LOOK very nice when you check in. The waterfall certainly catches your eye! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Weekend convention hotel

Mar 5th, 2020

This is the second year in a row which we have had our convention there. Wow, what a difference a year makes! All of the staff were very courteous and mindful of our needs. The food at the banquet was excellent versus many complaints last year. Accommodations were above the top. If you plan on a group event, this is the place in West Des Moines. Also there are a lot of restaurants and things to do nearby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good everything.

Feb 16th, 2020

This was not my first, or last stay at this hotel. This place is always immaculately clean from the lobby to the restaurant to the rooms and bathrooms. I’m always there on business and notice the rooms are quiet so I can both work on my computer and sleep in peace. Bedding is the nice comforters so I sleep good. Nice gym for a hotel gym. Great location for food and shopping nearby with an easy drive to downtown Des Moines if you need to do that. Very professional staff and facilities. You’ll like this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Breakfast Service from Moe

Nov 23rd, 2019

Thank you Moe for your great customer service every morning at breakfast! Not only do I enjoy the breakfast, but it's great chatting with you every day. And I appreciate you getting my coffee ready while I get my breakfast! Thanks! TRIPADVISOR.COM USER 

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