Sheraton Wilmington South Hotel

365 Airport Rd | New Castle, DE 19720-1007  [SEE MAP]New Castle, DE  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

The Place for “No.”

Sep 18th, 2020

No is the word of choice here at the Sheraton. No restaurant, no fitness center, no maid services, no fresh towels, no problem solving and the big surprise - No hot water. We’re here four days you may want to mention that at check in. It’s a difficult time for all of us but a business should try to soften things for their clients. I do for mine and I’m not even in the service industry. After 22 years as a Marriott member I can assure you having an elite status “ain’t what it used to be” and staying at the Sheraton Downtown Wilmington is a cold experience indeed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Weekend Conference

Feb 28th, 2020

I attended a conference / training over the weekend and I don't live far. I didn't stay at the Sheraton so I can coment on the rooms. However, the common area of the hotel (that wasn't being renovated was beautiful. Also, the staff was outstanding. They were so accommodating and helpful. We needed to load and unload boxes for the conference and the front desk tracked down a luggage cart for us and helped us take our training material to the meeting room. Anytime we needed anything, they were on it. Well done Sheraton Wilimington - South. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

great staff

Feb 24th, 2020

the hotel has awesome staff...and that makes up for the issues with the remodel. the room i was in was a remodeled room and was good...but some disappointment was to be found...the water to the wet bar is not connected so it does not work. the bathroom sink handles are incorrectly installed and hard to turn and hard to get to stop. the shower control is u see the shower head and only reachable while standing in the shower... the breakfast is good and as i said everything with all staff members was outstanding TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very Nice Staff

Feb 3rd, 2020

Hubby and I stayed at this hotel while visiting Delaware. He came to DE a few times on business trips but never stayed at this hotel. The hotel was going under construction, so the looks of the interior building was different than usual and it was kind of empty on the day we arrived. I came in first after dropping Hubby at his business deals. I got hungry so I went straight to the restaurant after checking in. I was assisted by Terron, the waiter, who placed the order for me. I had a chicken quesadilla. It was good but it took too lo long to prepare. Terron was a very good waiter. Later that evening I wanted to use the printer but unfortunately, the hotel's printer wasn't working. Terron, who happened to be at the lobby helped me out. Although unsuccessful, he did a great job using all the options. He knew the technology and system they use for the hotel. He could have fixed the problem if I was willing to wait but I just couldn't wait because I was so tired due to the trip we made that early AM. We tried to get someone at the front desk to print but the person already left. At this time I started to think that the hotel should do better. The next day I used the gym to work out and then I met the General Manager of the hotel, Danielle. She's a lovely lady. How often do you get to see the GM of a hotel? Not often. I was lucky to be able to interact with her face-to-face. I mentioned to her about the printer and she offered me a USB, so I could use and have them printed for me. It made my day! I picked up the USB from Carolyn at the front desk and was able to save some files and have them printed by John. On our last day there when we left for breakfast and came back to the room, we noticed the ceiling duct fell down on the floor and quickly called the front desk to send a maintenance guy to fix it. He fixed it! I didn’t mention this to the GM but that ceiling duct could have hurt me or Hubby. I think the first experience at this hotel left a great impression because they would go the extra mile for me. We talked about coming back to stay here when our trip brings us back to Delaware. We got a nice suite room for a good price. The bed was comfortable, the room had a good fridge and a nice size of safety deposit box. Btw, the buffet breakfast was a must-have! They got bagels and lox! Woohoo! Thanks to Danielle and her team for making our stay a nice one! Hope to see the new looks of the hotel one day. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Feb 1st, 2020

Hotel is under construction and the construction is around the clock. Dinner meal portions are for children. This hotel is also in the middle of nowhere. Much better options around. I recommend courtyard or holiday inn. TRIPADVISOR.COM USER 

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