Sheraton Wilmington South Hotel

365 Airport Rd | New Castle, DE 19720-1007  [SEE MAP]New Castle, DE  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Well below Sheraton standard.

Jun 23rd, 2019

I reserve two room for two nights. I have attached some pictures and you decide about this hotel. Welcoming was flat. Did not feel welcoming at all. I felt so avoided that during the check in process I have to start saying front desk personal "Sir". Besides of advance request my two rooms were way apart. I check in 11 pm. I prepaid for breakfast. When I ask about that , I was told I have to pay at the restaurant. I said I paid already!. Then he check again and give me a pass for the breakfast. There was not bellperson service. I had to take all my baggage up on sixth floor myself on luggage cart. Front desk personnel was observing all this. As soon as I went to first room it was horrible. It was room number 652. Jr. King Suite. It was totally run down and smell so bad. Smell from pet urination. Then after I went to another room and that was OK. I gave that toom to my family member. I called front desk about room 652 informing them that this room smell so bed and I can not sleep in this room. I said I will take any type of room as far as it is not smelling this bad.First I was told that they are sold out for tonight and have to wait till tomorrow morning to move into other room. But somehow he had mercy on me and gave me a room number 609 with a two bed. I had to trade in Jr King Suite for this room. My family and I used rm 614 and 609. Carpet seems old and not maintained or cleaned.I have attached pictures from both room with spots on carpet. Mattress had a spot of urination or drink mark. On one of the bed in room 609, I found hair on the sheet and lots of wrinkle.Picture attached.Looks like the sheets were not changed from previous guest. Because of this I felt so uncomfortable sleeping on this bed after what I saw but no choice! I request a shower cap to the front desk,for my family member on the day of arrival. I was told that the housekeeper would be inform about this. I stayed two days but was never given shower cap. There were also no robe in the room. Before arriving at hotel I made two phone call. That conversation by employee was less friendlier and less welcoming, compare to the Fairfield inn by Marriott in New Castle , Delaware. After experiencing at this hotel, I went to see the room at the Fairfield Inn in New Castle, Delaware. Staff was more friendlier and room were more cleaner. Good thing Fairfield inn, do not accept pets. That is why their room were smelling better. If any one allergic to pet, should avoid going to this hotel, because according to what I was told, that they do not have any assigned room for pets. They give any room to the pets. Swimming pool water was not clean, can not see the bottom of pool. That is why did not go in the pool. Breakfast I will see is OK. On the positive side. Athletic room was good. Came across two maintenance gentleman employee, were friendly and said good morning. Upon check out the lady was friendlier at front desk and send a house man for my baggage to bring it down. House man was courteous and helpful. Reason I can not give more that two star, because experience was more on a negative side than a positive side. This hotel is good for people who are traveling with a pets, but not good for the people without pets and allergic to pets. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Pictures Will Fool You

Jun 6th, 2019

This was a disappointing stay the Sheraton Wilmington South Hotel. The blanket had a red stain. The whole place was unkept. The pictures do not describe the outdated and the dire need of renovation. As of late, I feel like the Marriott brand has taking a turn for the worse. This hotel and our room was outdated. Cleanliness was questionable. Appearance and maintenance are lacking. Felt like a motel where they attempted to do renovations and gave up. Friends who are at the restaurant on the first floor said it wasn’t worthwhile. Would not stay there again. The pictures on their websites are not truthful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Hotel to stay in

Jun 4th, 2019

This hotel combines the posh feeling of an upscale hotel with a friendly, easy going atmosphere. We stayed in a Club Suite which was like a small apartment- we loved the division of rooms. The Club Lounge was wonderful with total access to drinks, yogurt and the breakfast or lite dinner fair they provided. The Front Desk staff was always willing to answer a question or give me directions. I will stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Could have been nice...

Jun 3rd, 2019

My experience at the hotel could have been nice, if it wasn't for the "nice" BAD service. Everyone was nice and cordial, but didn't help. I requested sheets and an extra pillow that was missing for the sofa bed several times (those items should have been in the room) and received two coverlets instead. Housekeeping never made up the sofa bed when they cleaned the room. I also requested early breakfast to be delivered to the room between 6:15 and 6:30 due to an early appointment that I had to go to and until 7:15 when I left I still had not received the food. I was late for my appointment as a result. I made several calls about this matter. The person was very "sweet" on the phone and apologetic, but at the end unhelpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel outside the town

May 21st, 2019

It is a nice hotel, teh rooms are spacious, with the room and a living room, sink, fridge. Good size room. The bed is comfy but isolation maybe a bit of a problem. The bathroom is spacious also with a good shower water pressure and has some amenities, drier. There is an espresso machine available. Plenty of space inside around the bar and several meeting rooms. The food was missing something, just the basic, breakfast and all other meals. The staff is attentive and helpful but hotel is a bit isolated from anything. It is a calm place. TRIPADVISOR.COM USER 

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