Sheraton on the Falls Hotel

5875 Falls Avenue | Niagara Falls, ON L2G 3K7  [SEE MAP]Niagara Falls, ON  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Mr

Oct 17th, 2019

The Fallsview Buffet was extraordinary, my Five starts for their service. So pleased with the bar service, drinks were just well prepared and always served with a happy smile. My family and were treated with respect and all possible kindness. Thank you. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Shower has no water stopper so carpet all wet

Oct 16th, 2019

The showers are poorly designed. They don't have any water stopper so the water flows across the bathroom tiles right onto the carpets. As soon as I walked in I took off my shoes and got my socks all wet. I called guest service and they had a noisy fan running for 5 hours trying to dry the carpets. Other than that, the hotel is nice and in good location. I got the package for Niagara indoor waterpark and my kids loved it (about 10 minute walk). Also, don't eat at the Hard Rock.Overpriced and food is not that good. They are many other places around. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location

Oct 14th, 2019

Location of this hotel is perfect as it is on the bottom of Clifton Hill and very short walk to view the American Falls. We did not pay extra for a Falls view room, had a city view room on the 10th floor overlooking the Rainforest Cafe. Beds were comfy, room had mini fridge. Bathroom was very small, very little counterspace and sink/toilet/tub all in one. Being American expecting a good "exchange rate" things are still very expensive. Sticker shock for all the Canadian taxes. Valet parking for Marriott Bonvoy members is the same as "park yourself" so we used valet and it was very easy. The hotel has Starbucks, gift shop off the lobby very convenient. There is a Dining level with restaurants. We ate dinner at the Fallsview Buffet which will review separately. The Rainforest Cafe is attached somehow (you don't have to step outside) and we found a walkway that also took us to the Hard Rock Cafe without going outside. Next to the Hard Rock Cafe is Pizza Hut and Subway and not sure what else. Hershey Gift Shop very short walk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Relaxing Vacation

Oct 13th, 2019

When we checked in Saturday Oct 5, 2019 for 6 nights Ms Romee shes one on the front desk staff had provided us with excellent customer service always with a smile she's an asset for Sheraton On The Falls; room is great; water pressure is great, view of American Falls, wifi is great; from pool 14th floor has full view of american and horseshoe falls with clifton hill; all staff in the lobby are really friendly; housekeeping always asked if we need anything, gave me 2 WeGo pass. We will definitely go back again. I told my family and friends about my stay in Sheraton on the falls and now they're planning their trip and stay at Sheraton on the Falls. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Hotel With Nigrafalls View

Oct 13th, 2019

I stayed here in April 2019. I had a falls view room. Which I recommend you if you can pay that bit extra. The hotel location is near the nightfalls. The hotel staff is very friendly and very helpful. Service of the hotel is amazing. The room is very clean. The bed was nice and comfortable. The provided a safe that's good for security. The washroom is very clean. They also provide a coffee maker with Starbucks coffee in the room. This also acted as a water boiler for the tea. The lobby has also have food and drinks options, but there are lots of options in just 5 minute walk around corner.If you have any questions you asks freely with hotel staff they helps you. The hotel location is near the nightfalls. The hotel food and service was very good. Very nice view from room. TRIPADVISOR.COM USER 

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