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at the Sheraton on the Falls Hotel
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Oct 18th, 2020
We had lots of fun. A beautiful room with an outstanding view and professional staff extremely understanding and helpful. I highly appreciate the high level customer service skill of all sheraton staff. I recommend it to all fall visitors to book with Sheraton hotel ONLY. TRIPADVISOR.COM USER
WORST SLEEP EVER AND NO COVID SAFETY IN LOBBY
Oct 14th, 2020
This is the first time Ive ever given a Sheraton Sleeper bed bad reviews. We are elite members and have been platinum members before Covid. Bad- needs updating for sure. Pillows are from a 3 star resort in Caribbean, mattress horrible- Terrible back whole time we were there. ASKED for new pillows and gave me 2 old ones again Good- room view was great, room was clean BAD- saw employees in lobby with no masks or masks below nose- YES, I REPORTED IT. - LOBBY is just a COVID SPEAD ZONE- people hanging out in large groups, no MASKS . When I called the manager about this I was told they have a bar and starbucks attached to the lobby so people can eat and drink there WELL THEN THIS IS CONSIDERED A RESTAURANT? THEN THOSE PROTOCOLS MUST BE ENFORCED. NO OTHER HOTELS INCLUDING THE CROWN HAS LOBBY SEATING. NO RESTAURANTS HAVE LOBBY SEATING. SEATING & TABLES MUST BE 6 FEET APART- MASKS WHEN NOT EATING- KIDS NO MASKS ( LARGE CARRIERS)-NO SEATING MORE THAN 6 people in SAME FAMILY together FOLLOW THE RULES I WOULD NOT HAVE HAD ANY COMPLAINTS. Many people just cannot read signs !!!! 2 in an elevator, only your family in an elevator stay 6 feet apart. NO MANAGERS ON DUTY NO ACKNOWLEDGEMENT OF OUR 35TH ANNIVERSARY OR MY BIRTHDAY. When I booked I was asked if this was a special occasion. They knew . This was the first time 35 years and at least 10 of those at a Marriott/SPG hotel that we were not congratulated. FINALLY- FIRST TIME NEVER OFFERED AN UPGRADE- no acknowledgement of our membership either. HOW DISAPPOINTING. GREAT LOCATION! TRIPADVISOR.COM USER
Loved it; going again next month
Oct 12th, 2020
With international travel off for goodness knows how long, this past long weekend I decided to pop out and explore Niagara for a day and stayed here. I had booked myself a city view room because I planned a lot of hiking around the Niagara Gorge but upon check-in I was allocated a falls view room and I will admit, this upgrade made the world of a difference. After my hike and dinner I settled into the room, turned the lights off and watched the night lights beamed on the falls; I found that so relaxing. The check-in agent was so nice. She explained about the Wego transit pass and even hunted down a schedule for me--above and beyond. My room was spacious and looked like it had been recently updated. I didn't notice the step down into the living room (though there were lights on it) and stumbled when I entered but that was my own inattentiveness. There was a desk, table with two chairs for dining at, and a nice little chaise lounge chair. The room was clean and the bathroom too. My room was next to the spa in the hotel so during the afternoon I could hear voices (the pool was next to the spa as well) but that was not a bother and I had a very good night's sleep in the comfortable bed. Going to order myself some of those pillows. If management reads this, my only comment would be to slow down with the text messages. I got two on the first day--one to let me know that I could check-in though I already had plus another one at 10 pm reminding me of the check-out time the next day. Then this morning (I am writing this on the day I checked out) I got two more with my invoices attached. Though I am sure this is automatic and to ensure a smooth check-out process, there was another side of me that jokingly thought, "it looks like they cannot wait to get me out of here!!" Despite the previous paragraph, I did thoroughly enjoy the view and booked another night for next month on a higher floor and this one with a fireplace so that I can relax even more. TRIPADVISOR.COM USER
Oct 12th, 2020
We went high enough to view both the Bridal falls and the Canadian Horseshoe falls. Great view. Absolutely loved being able to open the door/window! It was a beautiful day and the breeze was amazing not to mention the sound of the falls roaring! The beds were comfortable and the room clean. If I had a complaint it would be that the height of the toilet would have been great for a small child. Otherwise was an awesome stay. TRIPADVISOR.COM USER
Filthy, outdated room and terrible service
Oct 10th, 2020
Booked a weekend get away with a king suite with jacuzzi and fireplace. Room was filthy and had a bad odour upon arrival, furniture was worn and in bad shape, Curtains were dirty and had a dead bug stuck in them, cobwebs everywhere, toilet ran constantly and the ventilation system wasn’t working for the room. Called the front desk and was offered a room change at 11:30 at night as the only option. Checked out after 1 night of a 2 night stay and went to stay at the Marriott Fallsview which was beautiful, clean and service was top notch. TRIPADVISOR.COM USER
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