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Lunch at Coast Cafe at Shutters on the Beach
Jul 25th, 2020
My husband and I were able to enjoy a beautiful anniversary lunch on the patio of the Coast Cafe. We enjoyed drinks, pom mamosas, bloody mary and pink cocktails. Crab Louie, and a Seafood Cold Platter for two. It was amazing. Our servers were wearing masks and gloves. The tables were spaced for social distancing. All guests were required to wear masks anytime you were not seated at the table. I felt very safe and spoiled all at the same time. It was a perfect lunch after walking along the beach, visiting the Santa Monica Pier, topped off with shopping at the outdoor mall. TRIPADVISOR.COM USER
Jul 24th, 2020
My husband and I absolutely love Shutters! Okay, we may be a bit biased because we were married here, but this is truly the most special and beautiful hotel! The rooms and decor are absolutely breath taking and you receive the best service here. Seriously, the staff treats you like royalty. I love this hotel! TRIPADVISOR.COM USER
No service, no luxury, no masks
Jul 6th, 2020
Checked into room, called for a wine key to open a bottle of wine. Had to call down four more times over the next hour. Still no update, so I went to the lobby, front desk assistant couldn't find one, took the manager coming back from her break to find it for us. Completely unprofessional, the manager didn't even try to apologize for the poor service. Further you would think that in a hotel of this caliber and price there would be a spare mask and/or hand sanitizer in the room but there was not. To be honest the general cleanliness of the room was questionable. The glassware in the room looked like it had been sitting there for months without even a dust. There was no notification in the room of cleanliness procedures. When we check in we were told that the best place to dine and only restaurant in the hotel was great, however fully committed for the evening. Front desk agent booked Costa Del Mar restaurant. The service was horrendous. I understand the situation is difficult and they were trying to make do with the ballroom being the restaurant however there is no excuse for the general laziness of the service staff. I had to ask multiple times to get the table cleared and food came out cold. Not the service level one would expect for a $500 meal. I was extremely disappointed in the entire experience. I cannot in good conscious recommend this as a luxury hotel to anyone. TRIPADVISOR.COM USER
Exceptional in every way...
May 11th, 2020
We have stayed at Shutters on the Beach over the course of several years, over many a special holiday, celebration, and family milestone. Every time has been a memorable experience. From the moment you arrive, you’re welcomed by an amazing personable staff and ensconced intona beachfront ambience rich in impressions and sensations. The gorgeous accommodations and services leave nothing for wont and provide a perfect sanctuary for those who simply need time away to relax. I happened to be there in a time of personal grief and I will never forget the warmth and hospitality of everyone there, It truly is a factor that keeps guest returning-like a home away from home. And while its location is perfect for getting anywhere, you may never want to leave. TRIPADVISOR.COM USER
Excellent Service from Shutters on the Beach!!!
Mar 31st, 2020
We just had a family wedding canceled in Santa Monica and we were very excited to stay at the AMAZING Shutters on the Beach. Shutters was MOST graceful and giving us a 100% Cancel and refund - no fees charged! We will definitely re-book a visit to this Paradise once the Virus Storm dies down. SHUTTERS IS TOTAL CLASS ACT. You really learn about quality service during tough times!!! TRIPADVISOR.COM USER
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