Find the Best Price
at the Sleep Inn Horn Lake
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Be careful with Extra Charges!
Dec 31st, 2020
I reserved the hotel using the Choices app, they mentioned a charge of $15 for dogs up to 25 pounds, my dog is heavier so when I got there they tried to charge me $30 extra on top of the price of the room was $60, so that make 50% more for the room. I tried to cancel my reservation and they did not allow me to do it, so I paid almost $100 for a hotel room that was not worth the price!!!! I called Choices and they told me the hotels are managed independently so they could do anything....BE CAREFUL WITH EXTRA CHARGES!!!! TRIPADVISOR.COM USER
Aug 16th, 2020
I told the employee (who was not wearing a mask and had her children sitting at the very near-by dining area without masks staring at customers passing by) behind the counter during a late afternoon check-in last week that we had a cat with us. She said they usually only just take small dogs (website infomation said "pets allowed") and asked if we had a litter box. I said yes and even had a playpen for my cat. She assured me that's fine. The room was prepaid through AARP Travel Center which BTW I would NEVER in my life again to ever use them to book anything! So we were charged $15 pet fee. We were assigned to Room 138 which was a carpet-stain filled, noisy air conditioning, rumpled sheets on bed that didn't seemed washed, a tiny room completed with a huge column in the middle of it. (I wondered after the fact if that's the room assigned to people with pets where carpet is already dirty, so it didn'tmatter if more mess were to be made) Since we had the cat with us and it was prepaid, we didn't have much choice but to stay the night. I did tell the front desk employee, who had no mask on, the next morning about the room. She gave a perfunctory response about letting housekeeping know. I don't really know how they still had 3 1/2 overall star ratings, personally I would never ever stay there again if they paid me! TRIPADVISOR.COM USER
Worst hotel experience EVER
Aug 11th, 2020
This was the worst hotel experience EVER. We stayed in room 109. The light fixture in the center of the shower leaked and had black mold around it. We called the front desk to inform them and were told we would get a discount because there were no other rooms available. The next day we go to checkout and there was a different employee working. She was rude, and refused to give my sister a discount or even a copy of her receipt and tried to throw us out of the lobby. My sister and I refused to leave without a copy of what had just been placed on her credit card. So the lady comes around the counter (without a mask) and gets inches from my sister's face yelling, cursing, and acting as if she is going to hit her (all this while I'm standing there holding my 7 month old baby). Then she calls cops because we would not leave. The cops get there they give us a copy of receipt and we left. The employee could have handled this so much better than she did. *sidenote: the hotel cleaning staff were the only people in the entire establishment wearing mask* TRIPADVISOR.COM USER
Apr 1st, 2020
We stayed here two nights. The room was comfortable and we enjoyed a good night sleep. The room was clean and the staff here were pleasant. We enjoyed the breakfast next morning. Its an older type motel. TRIPADVISOR.COM USER
Jan 18th, 2020
I've stayed at this hotel several times over the 20 yrs I've covered this area for my employment. Mostly because it was convenient & cheap. I've realized there is a reason for its price. Once I stayed in a room without peep hole installed in the door. I could stick my finger out the hole! I've put up with this type of crap for long enough. Recently (Tues) I made a reservation for the first time in a while. They didnt ask for a CC but they knew my name, address & phone number without asking. When i showed up around 8:00 in the evening they said my reservation was canceled b/c they could not get ahold of me. There was no msg left on my cell. They were full and so were many other hotels. THIS WILL BE THE LAST TIME I EVEN TRY TO STAY AT THIS HOTEL TRIPADVISOR.COM USER
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