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at the Snake River Lodge & Spa
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Policies not customer friendly, be wary!
Mar 5th, 2021
We booked two rooms at this lodge each around $440 for 5 days.Due to a winter storm the plane couldn’t land that night so we arrived the following day.The hotel completely refused to wave the no show charge( room plus all taxes and resort fees) for either room( total $1000.00) and the manager snowed no interest in working with us , telling us “ that’s what trip insurance is for”. The hotel is dated and due to the pandemic a kind of lifeless .The what used to be a restaurant is now used as an eatery and you have to order take out which is odd considering you eat the food in the same place the restaurant was.The food is mediocre and the staff bringing the food not friendly.There are mixed messages RE the food one could eat there( from the hotel vs an outside restaurant)When I called the front desk I was told I could bring my own food to the eatery however I witnessed a guest being turned away when trying to bring a pizza in. The spa is nice however there are so many CoVid related regulations that one might just not use it.There is so much chlorine in the whirlpool that my skin was still smelling of chlorine after a shower and into the next day. Concierge not helpful at all if inquired about anything else other than downhill ski( ex.X country or snowshoeing) Room cleaning not time efficient considering that many people prefer to not have their rooms cleaned( we left at 8 and returned at 4 to find the housekeeper still in our room and in the end she left without vacuuming( yet we’re charged full price !!) Pros: front desk staff nice Proximity to slopes Hotel is kept clean and CoVid measures are reinforced I might give this hotel another chance once the pandemic is over although there are other hotels in Teton Village that could be a better choice overall. If you can afford it definitely go for the Four Seasons next door! I know I will next time. TRIPADVISOR.COM USER
Great Ski Vacation at the Snake River
Mar 4th, 2021
Just finishing up our vacation here and loved staying at the Snake River Lodge. We've stayed at numerous places in Teton Village (Alpenhof, Hotel Terra, Teton Mountain Lodge), and SRL is a great value. This is a cozy mountain lodge right in the village, with literal ski-in and just steps to the lifts. Wonderful pools in and out with hot tubs. Ski valet to take your skis at the end of the day. The double queen rooms are comfy and nice, not high-end. We stayed in a one-bedroom suite the last 3 nights, and this is the way to go. Double-sided fireplace with huge bath and shower area in master, fantastic views. The suites feel high-end and on par with the “fancier” hotels in the village, like Teton Mountain Lodge and Hotel Terra, but they’re much more affordable. The spa is exquisite, with saunas and hot tub in the women’s locker room, the hot stone massage was delightful. We also appreciated the little “market,” where the kids could grab drinks and snacks. Service is very good, staff very friendly and accommodating. Again, this is a charming hotel and great value. It’s true they’re more restrictive during Covid than, say, the Four Seasons, and restaurants and bar weren’t fully open, but they offered a delicious ready-to-go breakfast every morning and apres snacks (included in the rate) every afternoon, and you could always order food and drinks to go. In short, we had a great time at this charming hotel, great for a family ski vacation! TRIPADVISOR.COM USER
Feb 25th, 2021
I took my mom to the River Spa and we had a fantastic time. I had Noah and she had Tonia. i would highly recommend both of them for future use. I got a deep tissue massage that was awesome and Noah took great care in not using too much pressure in the places I told him very very painful from a car accident. TRIPADVISOR.COM USER
Feb 23rd, 2021
I found the hotel to be very clean and well located for skiing but don’t expect any food services or drink services because the hotel has the magic response to blame everything that isn’t functional on local covid restrictions. We tried to drink a cup of coffee in the lobby(not allowed). Most food has been modified to smaller portions for to go only. We found ourselves eating and drinking mostly at the four seasons because they had no restrictions for full service dining(breakfast,lunch and dinner). Also their bar and lounge was fully open and they were so accommodating with high quality food and services. We ate full service at several hotels in the village so I don’t believe the restrictions match the excuses. As far as rooms they were cozy and somewhat noisy but expected for a boutique type hotel. I will ask more questions in advance to avoid the disappointment we and others experienced. TRIPADVISOR.COM USER
Wonderful place to stay with superb location!
Feb 22nd, 2021
Awesome hotel with great amenities. Loved the spa and my massage ;) Steps to the mountain. Cant beat it! Rooms were big, clean, and comfortable. Has a fireplace in the room and super cozy. Everything you could want for a ski vacation! TRIPADVISOR.COM USER
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