Sochi Marriott Krasnaya Polyana Hotel

1 Vremena Goda Embankment | Krasnaya Polyana, Krasnodar Krai 354392  [SEE MAP]Krasnaya Polyana, Krasnodar Krai  [SEE ADDRESS]
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Courtesy of Sochi Marriott Krasnaya Polyana Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

Best trip EVER

Dec 28th, 2019

Amazing time in Sochi, We booked the family suite with 3 bedrooms, the rooms were very clean and welcoming to us The staff was very nice, the spa was phenomenal and even the breakfast was good The only thing that I think could be better is the language skills of the security between the hotel and the casino they were a bit harsh to say the least Will recommend to visit Sochi and the Marriott specifically, and definitely will come visit again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Long check in waiting

Dec 27th, 2019

Good big rooms, huge SPA, but too small check in area and in case of big tourist group arriving lobby is getting too tight and crowded. Also it was a first time of my Marriott experience (over 10 years membership) when they were changing my room for 3 hours! The first one they offer had damaged door into the bathroom! I understand that it was days of almost full occupancy, but damaged room and then 3 hours of waiting for over then 15K roubles (250 USD) per night! It is not how I expect to start our holiday at Marriott... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful hotel, large and clean room,superb breakfasts

Dec 13th, 2019

Highly recommended, the hotel is huge, large and nicely decorated rooms with great view to the mountains. Indoor swimming pool and Spa. Very rich breakfast, lots of varieties, with good staff services TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Location, Location, Location

Nov 12th, 2019

It was the end of November and I came to Sochi for business to attend Russia-Africa forum. The event was on shore but I selected to stay at Gorki Gorod in this Marriott as I like this hotel a lot. In fact it was among hotels served by the shuttle bus every hour to the forum venue and I had no difficulty to reach the place. And I was not alone with my choice of the hotel, I could see many people from Africa staying there. It provides the beauty of mountains view that are picturesque during fall time , clean air, comfortable rooms and good choices for food and drinks. And when you need it you garb a car available immediately, thirty minutes drive and you dine looking at the see or you swim in sweem water very clean this time of the year and warm as if it is still summer. I use this hotel in any season when I come to Sochi and if you like to ski, season starts soon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

keep out the hotel during any kind of summits, particular African-Russian-Summit

Oct 23rd, 2019

Hotel Mariott Krasnaya Polyana, Sochi, Russian Federation, October 23rd 2019 Because of urgent business reasons I had to leave Vienna at midnight and checked-in at the hotel at 10 am; all-night flight and almost no sleep. I knew, at the same time of my 24h business trip to Krasnaya Polyana the African-Russian-economic-summit is taking place over there and there has been a lot of security from African countries and Russia all over the hotel. Even in front of my room #290 there has been a mixed formation of security, but no worries, we greet friendly. After a short nap I started my work at 1 pm and returned to my room at 4 pm for a short break to continue from 5 pm until 8 pm. This final attempt to get back to my room however, will remain as to be one of the most significant experiences of my life. Walking down halfway of the dead-end corridor towards my room, a Russian security guy stood up and posed like the master goalie of the ice hockey team Metallurg Magnitogorsk, did not speak one single word English (I refused to speak Russian), than an African security man positioned himself to the Russian colleague and told me to leave. Any explanation, that this is my room, where I have been already all day, walking in and out several times without any problem, failed. It turned out, that none of the African security guys spoke a single word Russian and none of the Russian guys speak any of the languages the Africans speak; a wonderful security concept. Shortly after exchanging the point of view of this situation, an African lady joint us, shouting at me, what am I doing here, the entire floor is reserved for the president (still don’t know which country from), she „ordered“ me to leave and to get myself lost somewhere else, etc. Up to this point I have been friendly but then I had to be a bit more straight, neither was she a Cop nor some VIP or employed at the hotel to give me the right to order me something to do... Also, any attempt at least to get access to my room to pack my stuff was denied, so I had to call the manager who appeared 20min later, presenting me the excuse, that I should have never gotten that room because some president sleeps at some room of that corridor. At the presence of four African and 6 Russian security guys, I was allowed to pack my stuff and got moved to another room. My blood pressure was at 200, my Dopamine level at zero, my scale of anger got re-scaled and I don’t know, if I will get any sleep until 3:30 am, the time I have to get up to check out at 4:30 am to catch the morning flight to Moscow… The assistant manager, however, was sorry, this incident is certainly one of the no-goes in a luxury hotel. The performance of the security without common language skills is a joke and considering this joke to be the level, the behavior was unacceptable... This hotel is beautiful, made in perfect quality and friendly staff. However I wish, I would not have to experience this incident.... TRIPADVISOR.COM USER 

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