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at the Sochi Marriott Krasnaya Polyana Hotel
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Schizophrenic. Some great, some bad.
Oct 10th, 2020
It was very difficult to organize a family suite but we finally succeeded, seemingly based on Titanium status with Marriott. Check in was efficient and we were well attended to. The room was nice and spacious and very well equipped suite that met all of our needs, but it was very dirty. We changed rooms mid-stay, and the 2nd set of rooms was also nice and spacious and well equipped but also quite dirty. It was also impossible to get the temperature below 24C. Gym is 24 hours and well equipped. Sauna complex is good. Exec lounge is nice but is probably responsible for transmitting coronavirus due to close proximity and the way the service area is laid out. One sneeze and ???? Oddly at the mid point of our stay the quality of food in the exec lounge dropped. Maybe a cost saving? Very long wait when you call "at your service" and some of the people that answer don't speak English. Many calls not answered at all. Actually easier to call the hotel main number from mobile - at least it gets answered. Lots of problems with room keys disabling themselves. Very inconvenient to need to return to reception several times per stay to get new keys. Pool area is nice and the kids pool is suitably warm. It's definitely not the quality or service level one would get in S.E. Asia or even at a good USA property, but it's OK. Go with low expectations, and hope you get lucky and have them exceeded. TRIPADVISOR.COM USER
I would call it a resort :)
Apr 21st, 2020
Staff were eager to please, room was spacious with a beautiful view of the mountains and a proper balcony, breakfast was delicious. The gym was well equipped. Huge swimming pool and beautiful Turkish baths, with both wet and dry sauna. TRIPADVISOR.COM USER
A pleasant experience
Feb 5th, 2020
If you're planning to spend your vacation in Krasnaya Polyana, then don't hesitate to book a room in Marriott. Our check in was smooth and nice, we've got a room facing the mountains. Buffet breakfast was excellent and working hours were long enough till 11 am, which we enjoyed very much. My favorite part about Marriott is the bed! Amazing mattress and pillows, the best sleeping experience I've ever had. And of course the service was excellent. The check out was fast. Will come back. TRIPADVISOR.COM USER
Big and fantastic hotel
Jan 31st, 2020
What a luxurious resort.Hotel is big but yet it didnt feel crowded or busy except for the breakfast but thats expected.Very good location with plenty of restaurants and shops around. Checkin was quick,efficient & friendly with a special welcome greeting from the receptionist as a Bonvoy member.Excellant!! Room was huge with a beautiful view of the town and mountains.The 2 queen beds were just perfect.They must be one of the most comfy beds ive ever slept in a hotel.Plenty of pillows on each bed that were just right in firmness. Bathroom was again huge with bathtub,rainshower or handheld and dual sinks.Nice amenities provided. My room had a balcony and even though it was freezing i very much enjoyed sitting there and admiring the view. Buffet breakfast was extensive and good but the restaurant was difficult to find. Staffs were all great and it was truly an enjoyable stay.Well done Marriott Krasnaya Polyana.I hope i can return one day to this beautiful hotel. TRIPADVISOR.COM USER
Jan 31st, 2020
The hotel is great, there are few points you should keep in mind: 1.The hotel isn't in Sochi, it's in Estosadok village, 1 hr drive from Sochi city center, 10 min walk to Krasnaya Polyana ski resort, 8 min drive from Rosa Chutor ski resort. 2.There is a wide selection of bars and restaurants in Estosadok village, minutes walk from the hotel and in nearby Rosa Chutor area. The taxis to Rosa Chutor are relatively cheap, about 5 $ to one direction. Taxi to Sochi is about 40$ to one direction. 3.The hotel's amenities are excellent- great breakfast, spa, ski room, gym and pool . There are big casino and night club inside the hotel, if you're into it. The good thing is they have separate entrance, so if you don't like gambling or nightclubs you don't really feel their presence. 4.Overall- the hotel is very clean, the staff is very professional. At the reception they speak good English, everywhere else they speak English good enough to provide their service. TRIPADVISOR.COM USER
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