Sofitel Brussels Europe

Place Jourdan 1 | Brussels 1040  [SEE MAP]Brussels  [SEE ADDRESS]
Credit

Courtesy of Sofitel Brussels Europe

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at the Sofitel Brussels Europe

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Guest Reviews

TripAdvisor Traveler Rating 5

Exquisite!

Feb 13th, 2020

I stayed at the Sofitel Brussels Europe for the first time and it was wonderful! Great location - just a few minutes’ walk to the nearest metro station. I stopped off in the early afternoon to drop my luggage and was pleasantly surprised that my room was ready! I have received extraordinary service from Dimitri (I hope that is the right spelling) who was absolutely fantastic! Room was super clean and I loved the design. Breakfast was really lovely. Plenty of choice and good quality. Would definitely come back, also recommend to all my friends! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

best double date couple trip ever

Feb 12th, 2020

best hotel ever seen my whole life. we had a connected room. I would recommend the bar, they have a variety of famous and signature cocktails. the gym is big enough and the location is perfect for the nearby restaurant, famous building. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay

Feb 12th, 2020

A great hotel and staff that echo the Sofitel brand. The hotel is unfortunately not very close to any train line, but there is one about 3 blocks over. This can be a bit problematic if it is raining, but during dry weather, it’s quite a nice walk. Check in was smooth and quick, and we were upgraded to a larger room. The lobby is beautiful with a great mural and greenery spread throughout; this was very refreshing and calming. The room was well appointed with a very comfortable bed, great bathroom, and sitting area. The pillows are soft, yet firm enough to provide good support. The bathroom is well laid out and has a great shower. The water pressure is fantastic and the shower has a sliding screen that contains the water very well. The Hermes amenities are fantastic and replenished daily, and for us, are synonymous with Sofitel. We had drinks at the bar and the initial service is fantastic, however the ongoing service does lack a bit. On both occasions we visited and it wasn’t busy, yet after our first drink, there was very limited waitstaff around to order any further food or drink, thus we left. We also had room service during our stay and again, the initial service was great, however the wait time far exceeded the proposed 40minutes. When it did arrive a dish was missing, and the food was warm - not hot. Nonetheless, the food was still delicious and the fries, as to be expected, were fantastic. There is a great Frites store right opposite the hotel which is open till late, and they do the best fries we’ve ever had. They also sell a variety of other quick eats, which are just as delicious; the cheese croquettes are great (and stringy too). Presumably, because of the location, be prepared for a number of ‘high-profile’ diplomats, politicians, etc. to be staying - when we were there there was one on our floor and security was in the hallways day and night - this didn’t impact our stay at all, and was quite fun to observe how they operate. Overall, we will definitely be staying at this hotel when we return to Brussels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location with great amenities and some cleanliness issues

Feb 10th, 2020

This hotel is really thoughtfully decorated and furnished, and the front staff is very welcoming and helpful. The rooms are nice, the furniture is contemporary and looks very good. Everything was very clean and neat when I arrived, but since I stayed a couple of days, I noticed that the room was not equally clean after the cleaning ladies went through the room on separate days. I believe this is something that can be easily fixed with a checklist or something similar, because I found it really strange that I got a chocolate on my pillow, but at the same time, the trash bin was not emptied even though it was visibly full and the coffee and tea were not replaced. However, the gym was great, Hammam as well, very clean and with towels and water provided. Great coffee at the bar :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good

Feb 5th, 2020

Hotel is nice, centric and well decorated. Rooms are spacious and comfortable. Shower has good pressure (this is important when you have a 5 am start). They have a chocolate shop inside in the lobby and you get a fine chocolate at night by your bedside. Staff are very helpful and welcoming. The only comment is not to rely on the taxi the hotel may pre-book for you. It is not the hotel's fault but service seems unreliable even if they help you book in advance. TRIPADVISOR.COM USER 

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