Sofitel London St James

6 Waterloo Place | London, ENG SW1Y 4AN  [SEE MAP]London, ENG  [SEE ADDRESS]
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Courtesy of Sofitel London St James

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Guest Reviews

Tripadvisor Traveler Rating 4

I liked my stay

Jul 26th, 2020

I used to visit this hotel on a regular basis about 15 years ago. I underwent a major overhaul. The property is stunning. As Accor platinum member, I was kindly upgraded to a slightly better room than the one booked. The room was extremely comfortable with nice Hermès products. We had tea at the tea room which was quite lovely. The major difference between my stays 15+ years ago and my recent stay is the service. I cannot say I found the same level of attention and care that this hotel used to provide. It's a shame but I can tell they are making efforts to feel visitors welcome. Just not in the same professional way as they used to (for example, staff is very insistent on asking what you will be doing during the days, you get text messages from them during the day, check-in details were completely wrong - we booked 2 rooms and one check-in card had the details of a complete random visitor ; they said it's "ok to sign" ; no, it's not. As it was my birthday I did appreciate the small cake when I returned to my room. Overall, a wonderful experience but I wonder if I will not choose The Savoy next time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing hotel

Mar 8th, 2020

We stayed here for one night, we were in London for a show and this hotel was close to the theatre hence booking it. As soon as we walked it it was just lovely, greeted by polite staff, hot towels and smiles, check in was super easy and they were all extremely helpful. The hallways and landings smelt lovely and were super clean and the room was the same. It was quiet in the room, spotless and the bed was very comfy. We went to the bar for drinks and they went above and beyond to make sure we were happy with our chosen cocktails and the olives and nuts were an added bonus. We didn't eat there as we just didnt have time but we will be coming back again and will deffo be trying the restaurant. If your looking for somewhere clean, friendly and close to everything within walking distance this is your place. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect Location for access to London’s best

Mar 7th, 2020

My first time that I have stayed at this hotel and I will be back. Quiet rooms, comfortable beds and exceptional staff. I could not fault this place for my short stay. Close to Piccadilly Circus and the underground, with Regent St and Jermyn St close by. To top it off, my favourite breakfast place, The Wolsey is just around the corner ! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Super nice

Mar 5th, 2020

Super nice and personal service, beautiful room (I had the lowest category, but still), Paul Smith design, Hermès amenities, excellent food (checked out St. James Bar and breakfast only), great location (central but totally quiet). Very hard to beat. Well worth a stay, for business, but also for a great holiday! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Elegance with excellence

Mar 4th, 2020

Great hotel, location, staff and amount all “excellent quality of services” You feel as you are in your home Adriana, Emilie and Lea treat every guest with Accor trade mark Definitely we will consider and recommend this facility highly. Keep the good work. TRIPADVISOR.COM USER 

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