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at the Sofitel Los Angeles at Beverly Hills
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Beautiful Hotel with a great location!
Aug 29th, 2020
I really loved the Sofitel Hotel, it was in a great location and had a lot of stores and restaurants in the vicinity. The lobby is beautifully decorated by paintings. The rooms are clean and very comfortable. They have over night parking for $20 a night if you were to rent a car (highly suggested). The pool area is pretty. The staff is very welcoming. I met Raul Rubio that works as head of security of the hotel, he was very personable and even gave me a few suggestions of places that I could visit. He was attentive and cared about making our experience as enjoyable as possible. My only complaint would be that upon returning home when I looked at the final charge on the hotel, it was about $200 more than I had initially expected. The hotel charges a fee every night that comes out to about $35/night. I had booked the hotel on hotels.com. I called to figure out why it had been os much and the gentleman that picked up stated that those were the rules and that the website (hotels.com) mentions it. I honestly did not see that on the website, but felt the hotel should have the courtesy to remind guests of this. It was never told me to when I checked in, nor while I was checking out. TRIPADVISOR.COM USER
Jul 28th, 2020
so pleased with sofitel! came here in march for my birthday. by the end of the trip I lost my wallet with my cards and ID. as you know during COVID and going to DMV was not easy task. Sofitel security Raul Rubio went above and beyond found my ID and even shipped it to me! I live 3 hours away. super pleased with the hotel, staff and security agent! thank you TRIPADVISOR.COM USER
Good location and great bar!
Jul 18th, 2020
Very nice hotel in a very good location. Valet parking was excellent. The twin room was underwhelming and in need of some decorations. It was certainly not a luxurious room. As a platinum member there was no added value. The downstairs bar was excellent and had different events all the time. Breakfast was very good as well. TRIPADVISOR.COM USER
From Fashion With Loves thanks all workers at the Sofitel in Beverly Hills.
Jun 23rd, 2020
During these tough times we were on the front line to provide Thank You to our front line Nurses who were staying at the Sofitel. Mr. Hanely and Mr. Raul Rubio went above and beyond in order to make this heroic effort safe and plesant. Thank you TRIPADVISOR.COM USER
May 11th, 2020
I can’t say enough with how Raul from security took initiative in helping me. I had left my iPhone charger in my room during my stay there. Not only has the Sofitel provided Cedars employees to stay at there facility while working thru the pandemic but Raul went above and beyond to assist in resolving my lost item. He always called to follow up and see if anyone has gotten in touch with me and even offered to give up his iPhone charger that I lost. This has been more than exemplary customer service from any individual I have ever received. I can’t express enough how much I appreciate Raul’s hard work and determination to make me a satisfied customer. TRIPADVISOR.COM USER
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