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at the Sofitel Los Angeles at Beverly Hills
Great Location and Vibe!
Jun 14th, 2019
We were only here for a couple of days, but had an awesome time at the Sofitel; the location was ideal, the swanky decor in the building was instagram heaven and the pool was a great bonus... we'd definitely stay here again. TRIPADVISOR.COM USER
Five Star Customer Service
Jun 12th, 2019
I had unfortunately lost my very expensive prescription eyeglasses and was directed to The Lost and Found. I left a message and Mr. Rubio called my back with the utmost care and concern within Less than five minutes. His customer service did not stop there, he followed up and through for the next 24 hours. He was so diligent, respectful and understanding. As just as I wished, my eyeglasses were found and made one of his top priorities. I’m so happy that I was able to entrust in one of my favorite establishments to come through and be the people I know them to be, the most welcoming, respectful, honest, trustworthy employees with Five Star Customer Service from Valet all the way up to Security. Sofitel LA will always have my service. Thank you Mr. Rubio... Mission Accomplished!!! TRIPADVISOR.COM USER
No class or service
Jun 6th, 2019
Had very poor experience. The rooms and hotel are average in every way. The service and management were awful. Overcharging, rude and didn’t honor American Express benefits that were verified upon check-in. Many great luxury hotels in Beverly Hills. This one is well below par. TRIPADVISOR.COM USER
Thanks Shannon Simpkins!
Jun 3rd, 2019
In February of 2019, I had an amazing and helpful experience with Shannon Simpkins. I had a reservation mix-up on my end and she helped me get it all sorted out. Incredibly nice and helpful! Great hotel! TRIPADVISOR.COM USER
Perfect first anniversary stay!
May 26th, 2019
Fantastic stay and phenomenal staff! Samantha and Eloisa are just exceptional! They made our stay here to celebrate our first anniversary particularly special with gorgeous personalised gifts to celebrate the occaison. From wine to dessert to a personalized picture frame and engraved champagne glasses...It was unlike anything we've experienced despite having stayed at several amazing hotels! Thank you so much to you both! TRIPADVISOR.COM USER