Sofitel Melbourne On Collins

25 Collins Street | Melbourne, VIC 3000  [SEE MAP]Melbourne, VIC  [SEE ADDRESS]
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Courtesy of Sofitel Melbourne On Collins

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Guest Reviews

TripAdvisor Traveler Rating 5

Just awesome

Feb 26th, 2020

Great location and awesome view. The staff in the lounge were awesome and very accommodating considering I had my 2 and half year old daughter with me. The décor is showing it's age a little but that doesn't stop me coming back to this hotel as many as 12 times now. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Melbourne from 40+ floors up!

Feb 25th, 2020

Sofitel is conveniently located in the upper Paris end of Collins Street and is within a 3 minute walk of Treasury and Fitzroy gardens. It is only a 10 minute walk to the city centre. Rooms, food and service all 5 star! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dissapointing

Feb 24th, 2020

I've stayed at the Sofitel in the past and was more than confident that given my past experience that It would be the perfect hotel to stay a couple of nights to celebrate my partners birthday. Sadly the following occured .. We waited hours for the room to be ready then were placed in a room that was not what i requested and paid for and it was run down ( floor 39 luxury room). Shortly after calling the front desk we were put in 3821A the corner suite we had originally requested and it was better but not up to 5 star standard. Tired room, the bed was well and overdue need os a fresh mattress and the lightning was poor. No usb ports and the bath robes felt like sandpaper. In room dining saw meals with flavour but not hot and the cheese platter was very dissapointing.Finally, I was asked if it was a special occassion and I said it was for my partners 66th birthday, given my past experience, i would have thought a card and a bottle of sparkling however the card would have sufficed... in my oppinion, a useless question from the resavation desk. Breakfast was good however the last thing you expect from a 5 star hotel is a Nespresso coffee , surley a hotel like this can have a barista on hand , poor form. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Superb hotel

Feb 19th, 2020

I have been staying at the Sofitel for many years and it is one of my favourite hotels when visiting Melbourne. The service is fantastic, the staff are always accommodating and the view of Melbourne from the higher floors is truly stunning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulous Hotel

Feb 18th, 2020

Stayed here for Valentines Day, and as a Platinum member, were treated amazingly well. Absolutely beautiful hotel, all of the staff were super helpful and friendly, the club lounge was fantastic with a special shout out to one of the staff there, Hermanta - he really looked after us. Will definitely be staying there again TRIPADVISOR.COM USER 

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