Sofitel New York

45 West 44th Street | New York, NY 10036-6613  [SEE MAP]New York, NY  [SEE ADDRESS]

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at the Sofitel New York

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Guest Reviews

TripAdvisor Traveler Rating 4


Feb 17th, 2020

We stayed in the Sofitel hotel in Manhattan at the beginning of december 2019 with my husband. All the staff was really-really nice! The service was perfect! Sofitel has a great location, it is next to a lot of Subway stations as Bryant Park, Times Square, Central Station, so you can get easily around. When we arrived we got a smaller room then booked and payed. Alan Rodriguez, the frontdesk manager, came immediately to our room after arrival and apologized. Alan arranged as a suite for the next day on for our rest of the stay :))). So we only spend the first night in the smaller room and then got a much more bigger, actually a suite, then officially booked. Thanks to Alan Rodriguez. I gave not 5 stars because once we ordered room service and the food was not good at all, but there are a lot of restaurants around the hotel so you dont really need room service. The hotel is more classic styled, it soon will need an update on the furniture. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not a great first impression!

Feb 16th, 2020

We booked two connecting rooms 3 days and arrived on 2/15 after 4 pm to be told that our rooms were not ready. They were supposed to be ready by 3. They gave us drinks vouchers and told us they will be ready very shortly. We had good drinks at their bar which really needs modernizing (chipped and broken tables, furnishings from 80s). It was 5 pm and rooms were still not ready. Had to inquire multiple times. The front desk was apologetic but this shouldn’t be happening at a luxury hotel. Miraculously, they found two different rooms which were ready after we complained more. Why weren’t these given earlier. The rooms are clean, minimalistic but bathrooms are dated and need refurbishment. Knowing that hotel doesn’t have coffee machines in the room as a standard but do provide them upon request, we had requested coffee machines to be placed in our rooms when we reserved the rooms (obviously this wasn’t the case as the rooms weren’t even ready). We reminded them in the evening after dinner and were told they may or may not have coffee machines because it’s the weekend. They will check and let us know right away. It’s 14 hours later (the next day) and we received no phone calls or an update. Coffee machine isn’t important but lack of service and follow up is appalling. We have two more days here and am hoping the service will get better. Will post an update after the stay is over. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A wonderful stay

Feb 15th, 2020

This is one of the best hotel stays I have had a chance to stay. The hotel is lovely, and the location cannot be beat. But the best part is the staff. They accommodated all my requests, and I especially want to mention Allan Rodriguez, who was most gracious, and took the time to help me with my requests. It was late night, and he offered me water, and I truly appreciate his courtesy. Because of him, I became a member of the Accor group. The nightly turn down service is such a nice touch. I appreciated the general friendliness of the staff. Simple things, like the high class toiletries, and not charging for water are both winning points. Thanks!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolutely excellent stay

Feb 13th, 2020

Nice room upgrade, early check-in & late check-out, welcome gift and so on as ALL Reward member Room is very clean and sanity bathroom, bathrobe & towels are beautiful Great Breakfast experience is satisfied with my stomach Complimentary coffee machine and rental umbrella are awesome Please keep it up I am a little sorry there are no sofitel lounge like a Asian & Europian Sofitel where i have stayed Complimentary coffee & tea in restaurant Gaby are served just morning, i would like to you serve it afternoon also Thank you & Best regard again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

New York’s best hotel

Feb 13th, 2020

The rooms and always clean and spacious. The staff always welcoming and even remember the guests that returns, always welcoming me and my family back. together with the location and the wonderful breakfast spread (recommend the waffles) Sofitel is all in all the best hotel in New York TRIPADVISOR.COM USER 

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