Sofitel New York

45 West 44th Street | New York, NY 10036-6613  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Wonderful hotel and people, but no longer visiting New York

Jun 5th, 2020

Everyone who works at this Sofitel have been wonderful, and we have celebrated family events and anniversaries here. We are sorry for the lost wages of the employees recently. We will miss these experiences because there is no way that we will be traveling to NYC this year or next year. We have many other safe and enjoyable places to go. It’s sad that we no longer can enjoy NYC. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

business trip in NYC

Mar 14th, 2020

i was booked to stay here for 14 days and my room was upgraded...the room was very spacious considering space in NYC is a luxury. the basic stuff in a hotel was provided except for teapot and complimentary teas and coffees. i also tried room service for my dinner and breakfast,i must say it is a bit pricey. if you have time, there are a lot of options around the area...also, refilling of shampoos, conditioners and body lotions were inconsistent..there were days when i have a lot of shampoos but no conditioners...i think the body lotion was only refilled twice. the location of this hotel is a plus. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

5-Star Customer Service !

Mar 10th, 2020

A huge, enormous and gigantic, "Thank you, thank you!", to Alan, at the front desk of this NY hotel for sorting out a bookjng snafu that we had made. We very much appreciated the courteous and professional manner in which he handled our call; and are so thankful for his wish to help us out, which he did! And more, by blessing us with a room upgrade. Not to mention his advice on how to best reach the hotel, and the sights to see. Our sincerest thanks and applause for such terrific customer service. Bravo! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The Perfect Hotel

Mar 8th, 2020

My stay at the Sofitel New York was an absolute dream. Clean, spacious and modern furnished rooms with excellent amenities and a well equipped gym . The hotel is within walking proximity to Times Square, 5th Avenue, Bryant Park and Grand Central Station. The entire staff displayed utmost professionalism and hospitality during my entire stay. Special mention to Assistant Front Office Manager Mr Allan Rodriguez who is extremely attentive, helpful and welcoming. Thank you very much Sofitel Team and well done! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

WOW! Friendly & Accommodating Staff, Amazing Views + Convenience, Highly Recommend!

Mar 7th, 2020

Our family was traveling to NYC for the first time to see the Frozen musical as well as sightseeing. We were arriving a bit earlier than our check in time and called on the chance to see if we would be able to have an early check in. They were able to accommodate our request and this set our stay off to a wonderful stress-free start. Check in was simple other than a very small misunderstanding with our early check in. Front Office Manager, Allan even arranged a late check out the next afternoon for us! The staff was so friendly and accommodating to any needs we may have had. The room was spacious, extremely clean and quiet! The pillows and bed were so comfortable! The views were incredible from our windows and made the experience so memorable for our daughters. The convenience of the hotel to Rockefeller Center, Broadway Shows, and Times Square allowed us to easily sightsee with just a short walk. We can't wait to come back to NYC again and the Sofitel will most definitely be our first choice for hotel accommodations! TRIPADVISOR.COM USER 

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