SO/ Vienna

Praterstrasse 1 | Vienna 1020  [SEE MAP]Vienna  [SEE ADDRESS]
Credit

Courtesy of SO/ Vienna

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at the SO/ Vienna

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Guest Reviews

TripAdvisor Traveler Rating 5

A wonderful stay! Well located and quiet

Feb 21st, 2020

We stayed in a comfy category room and it was seriously SPACIOUS! It is very modern and some may say stark grey cement type of room but yet there were nice touches throughout. I can safely say I have seen more than 200 hotels during my business and lesiure stays but I have yet to see wardrobe doors and inside being lined with suede animal print!! you can see from the hotel pics and mine, it really makes a difference to the room, it livens it up to become cheeky ! Bed was very comfortable, lighting in the bathroom could be brighter as putting on make up in the dim light was not easy. Sinks were square but spacious . I like the taps mounted on the wall as it looks sleek and clean. Shower taps were not too complicated and pressure was great. Love the free mini bar concept, although tea mugs of a bigger size would be better. Love the big bathrub that could fit 2 people comfortably! The bathroom is really spacious and the open concept is great however it can be discreetly covered by a sliding door. I especially love the fact that the toliet is separated from the bathtub/shower area as it is not sexy to be seen on it! its also much more hygenic! so good idea! Bathrobes are really comfy as well, good material. The breakfast area is really a wonderful way to wake up to, top of the floor enjoying the amazing views of Vienna! I thought the breakfast counters were really smart as they could just close it easily when it becomes a rooftop bar at night! Selection is good as they had more than just boring fried eggs /omelette like Eggs benedict/florentine, waffles etc all made fresh! Crossiants were buttery like the ones in France! For the sweet tooths out there, there is a selection of panna cotta & tiramisu! They had healthy detox juices and good selection of yoghurt. The hamman is a jacuzzi and there is a steam room. I would say 4 pax in each is really quite sufficient, any more pax would be a real squeeze! We were lucky on both days we had the place to ourselves! The "naked" sauna is one of the nicest I have been to, because it is spacious in the open area which makes it more comfortable. Again, 6 pax would be just nice, any more might be tight, unless you like it to be so ! Location is really good, a short walk about 5-8 mins to city centre and the famous cathedral! I also like the hot dog stall right across the hotel near the canal, its better than the famous "albertina " one. All in all it was a great stay and totally enjoyed it! btw. even though our room was located near the lift, it was really quiet along the corridors. Our sleep was great! Good wi fi as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

High standard services

Feb 21st, 2020

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters; TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The best room I have ever seen

Feb 13th, 2020

We went to Vienna just for a weekend but I will definitely come back and the main reason is the hotel. Everything is clean, tidy, beautiful and the views from our room and from the loft are the best from everywhere else been. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Property

Feb 12th, 2020

The hotel is well situated and accessible with public transport. It is a short distance from the underground and the hotel is clearly visible upon exiting the station. Check in was efficient and smooth - originally, our room was not ready, however after a short search, they found a equivalent room ready for immediate check-in. This was greatly appreciated. The hotel is relatively unique in the way of room decor. Everything in our room was white. I loved it; white and chrome - this definitely suited the So/Sofitel vibe which I felt was akin to a W-hotel. The room amenities were very good. Well appointed bathroom amenities along with Apple TV and Chromecast enabled TV (we were unable to operate these however) The shower is spacious and the water pressure is great. The towels are plush and large enough to wrap yourself in them adequately. The openness of the bathroom is great and can be closed off with sliding doors and a fantastic floor to ceiling mirrored door. Overall the room was spacious enough for two large suitcases, an armchair, and a desk. The one amenity that I thought was a great touch was the complementary mini bar. It provided water, juice, and some snacks. This was replenished daily. The bar on the top floor of the hotel is nice. If not to drink, then to just enjoy the unique ceiling feature that is clearly visible outside of the hotel too. The bar area is relatively small and can get quite packed at times. When we were there there was a good number of people that made seating and space a bit tricky, but not uncomfortable. The restaurant that surrounds the bar has great views over Vienna (we didn’t eat there). The staff at the hotel are polite and friendly. There is a youthful vibe about the hotel and those that work there. I would definitely book So/Sofitel again if I was to visit Vienna in the future TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Look after your belongings !outsourced staff

Feb 11th, 2020

First of all I want to say I am a very fidèle client of accord group and Sofitel hotels worldwide for many reasons and they are very good hotels BUT THAT One Make sure you get to watch after your belongings carefully cause the standards in that Hotel are not same as the ones in any other Sofitel in the world ....Forgot jewelry in my bedroom and realized that three days later .... cleaning of the rooms is outsourced which makes it very unsafe ....make sure you do not forget any single things in your rooms because then you can consider it GONE. And please no need to comment on that review very much deserved cause when such a good client that spent a certain amount of money a year in SOFITEL get such problems then that s the job of a director to interact and investigate and make sure the item is found instead of saying it s gone and bla bla bla we trust people using employes to do the job ....even a very cheap bath suit is disappearing ...imagine ....how desperate are people 🤪I would like to add that it is DEFINITELY the responsibility and fault of anyone to forget its belongings very TRUE BUT a client goes in a five stars hotel also expecting better securities and services otherwise what s the sense ...seems the goals of that hotel are else where that’s for sure ... in “ BESTE LEBERKASE “ probably 😂😂😂 so french and classy 🤣and I am a very patient person.....but spending my time running after people and teaching how to behave isn’t my thing ...it’s better not to challenge me cause I still have doors to open if i want to and will do it if I need to . Good luck with such management . TRIPADVISOR.COM USER 

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