Sofitel Washington DC Lafayette Square

806 15th Street NW | Washington, DC 20005-1101  [SEE MAP]Washington, DC  [SEE ADDRESS]
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Courtesy of Sofitel Washington DC Lafayette Square

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Guest Reviews

TripAdvisor Traveler Rating 5

Best staff, quality hotel

Nov 18th, 2019

Stayed for 5 nights for a work trip that included meals and events at the hotel. The staff was superb, attentive, accommodating, and friendly. The hotel was clean, comfortable, roomy, and even though it was busy, I never had to wait for a table or for someone to assist me with a question. The conference services and reservations staff were responsive and went out of their way to ensure our group had everything we needed. Top notch across the board. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I love this hotel

Nov 14th, 2019

I have stayed here twice for work trips and cannot say enough good things. The staff and the service is top notch. It is a big hotel but feels small and warm. I just love that about it b/c as a woman traveling alone for work I like to feel that the staff are looking out for me. The rooms are really nice. A full bath and separate shower, very nice curtains, and wonderful beds and bed linens. The location is super convenient to many things. The hotel is immaculate - rooms, entry, hallways, etc. I really am impressed and will certainly stay here again and for personal trips, too. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Venue, Greatr Staff, Great Experience

Nov 13th, 2019

This was our 3rd time at the Siofitel Washington and it was the best. The staff is couteous and cannot do enough for you, the catering people were on top of everything and always asking what else they could do, and the location and beautiful Eurpean style hotel are unbeatable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Shocking customer service

Nov 11th, 2019

Terrible customer service! The Front Desk offered to post a set of letters for me. 3 weeks later I started to receive complaints from the intended recipients who had not received the letters. Despite repeated efforts using the recommended methods to contact the hotel, I have not received a response. I even tried to call Accor HQ in London which takes you to a recored message saying the voice mail is all and no longer taking messages! The letters were obviously not posted, but the evidence suggests all is not well with the Accor Group of hotels. Whenever an organisation refuses to respond, it is very annoying. In my case, I represent an 800-year old University that is consistently ranked in the world's top 5 so our professional reputation is being badly damaged by this situation. My local dry cleaners has better customer service. Great customer service costs nothing. Covering-up a mistake and closing ranks behind the organisation suggests an institutional defect. I won't be staying here again and I'd strongly recommend you don't either. Nice hotel in a great location with a good breakfast restaurant. If you want a gym, which should be standard for a 5* hotel, stay somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent

Nov 11th, 2019

This itself is one the best hotels I stayed in. Great place, very clean, well designed, big screen in the room, fairly cheap(except of a car park), really helpful concierge and polite (lady was from Philly who gave some advice about the city as we were headed to Philadelphia in next few days). Just great in overall TRIPADVISOR.COM USER 

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