Sonesta Coconut Grove Miami

2889 McFarlane Road | Miami, FL 33133-6008  [SEE MAP]Miami, FL  [SEE ADDRESS]
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Courtesy of Sonesta Coconut Grove Miami

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at the Sonesta Coconut Grove Miami

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Guest Reviews

TripAdvisor Traveler Rating 5

View, service and location excellent

Aug 15th, 2019

Got a great deal on a room and they upgraded us to have a room with a balcony and a room facing the water (instead of no balcony and facing the city). Terrific view of water and marina. Room was nice. They have stairs in front to get bags up- they do have staff to assist. No ramps- if stairs are an issue. Parking at hotel is valet only but a public lot next door was 1/3 of the cost. Valet staff - knew the area and had excellent recommendations for restaurants. All the staff were excellent. Pool (we didn't use) had an awesome view. They added tip to our bill in the hotel restaurant at breakfast- a practice we don't like. Excellent value for what we paid. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

BEWARE OF FRONT DESK AGENTS!

Jul 16th, 2019

I was very excited for this hotel. For the price I was paying, I thought everything would run smooth! But Ms. Ashley, the front desk supervisor was VERY rude to my guests and I. I had stated to front desk our first night that our outlets were not working properly or at all in our room. We politely called front desk and they sent up engineering. When engineering arrived, they spent about an hour trying to fix our outlets, making us MISS our dinner reservations. After an hour passed, they stated there was nothing they could do that night and would possibly have to rewire the whole room. They then told us to head down to front desk to see what was possible. When we arrived to front desk, we politely stated our issue and were quickly turned away by Ashley, the front desk supervisor. She suggested we go to the TOP floor and use the bathrooms.. gross.... she continuously shrugged her shoulders and told us “I don’t know what to tell you guys.” By then, we were very agitated because she was not offering to move us to a different room! We had many plans that weekend and the outlets were vital to our trip. We then asked for another room and she continuously shouted that there were none available, from the BACK of front desk. We then stated that we missed our dinner reservations and her exact words and I quote were “well good thing this is Miami, there are plenty of things to do.” We asked what would happen if they were not fixed and she did not have a clue what to say! She was going back and fourth with us without offering solutions. We were very angry guests for the rest of the night, having missed our dinner reservations. It is a good thing she was not there for the rest of our stay! But, the bellmen and valet were very nice people, at least. In conclusion, I will not be staying here again due to the lack of empathy from Hotel Aria’s front desk staff. Guests come first in a hotel and should NOT be shouted at when there is a problem. The rates were high that weekend because of the event in Miami, making us spend A LOT of money on the hotel. So Ashley, thank you for ruining a great stay in Miami. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Place Highly recommend

Jul 12th, 2019

Everything was amazing, from the quality of the room and the staff. I hightly recommend this place. The food was azming the locaaction is perfect. The resturant is very delcious. The pool and gym are also very nice aminities. quiet neighborhood, enjoy a private retreat with a bustling modern art scene, sizzling nightlife, shopping and more. Indulge in refined and relaxed comfort with one of the best bay views among Grove hotels TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Vacation

Jul 10th, 2019

We stayed at this beautiful hotel in the heart of Coconut Grove. The check in process was smooth and the valet was a great add on. The staff were friendly. The pool area was nice and comfortable and drinks were accessible. Our check out process was also smooth. There were so many little restaurants to choose from within walking distance. We would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

For a hotel that looks nice

Jul 8th, 2019

Very poor environment. Room felt like a regular room when it should feel more like a get away. The floor was very sticky not enough details on the room. Tv service sucks tv kept on turning off by itself. TRIPADVISOR.COM USER 

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