Sonesta Coconut Grove Miami

2889 McFarlane Road | Miami, FL 33133-6008  [SEE MAP]Miami, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Immaculate views

Dec 2nd, 2019

This property has one of the best views of the bay and excellent interior. I had the pleasure of having Joseline checking me in and informing of all the wonderful amenities of the property! Thanks Joseline for the recommendations! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A business hotel in a touristic place.

Nov 28th, 2019

This hotel is very well placed in Coconut Grove, Miami. I stayed for two nights, the bedroom was big enough with a comfortable bed. However there was an unpleasent smell, perhaps because of moisture in Miami. Amenities were not extraordinary, I found price was a little high for what customers receive. Efficient service. The best of this hotel, its ubication. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good location and great views!

Nov 27th, 2019

Fantastic stay and beautiful hotel! Was very comfortable and easy stay. Has a great location, with lot's going on around the hotel and some fantastic restaurants around. Pool is cool, with a great view from both pool and room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Never Again!

Nov 26th, 2019

The rudest bunch of people I've ever met. Not what I expected!!! I checked in to the hotel Approximately 8:45pm and went to room 2115 on 21st floor at 8:55pm and then they gave me a room on the 20th floor. The Bellman/valet came to take me to room 2004-1 at 9:08pm. As soon as I walked into the one door I could smell fresh paint. We discussed it. I walked in and immediately saw the hole in the wall with tissue shoved in it to hide it. I have it all on video. The room was cold. I called and had a maintenance man come up and all he did was change the little wall covering and I asked him if that was going to fix it and he said yes. I asked him if I could have a space heater to warm up the room because it would probably be a while and I was freezing. He acted like he didn't understand and said this will fix it and left. He came back and so called fix it. I called for my car to be pulled around so I can get my jacket. I actually told them that. I got my jacket and then stopped by the front desk and was talking. They didn't show much concern, they just acted dumbfounded. I went up to my room and as soon as I walked in it felt like winter. It was actually colder. I called the front desk and complained. I then decided to try to mess with the heater myself and found out that he put it on cold and turned it down to 60°. I turned it off waited 10 seconds and put it on heat and put it up to 80. I called the front desk to let them know what had happened. They said oh. I decided to go take a bath to try to warm up but found out the water never got past lukewarm so I could not bathe since the room never got above 64°. I was irritated. I decided to do what I always do and take pictures and video and I found a lot of mistakes in the room. The broken cabinets and drawers. The red blood looking stains on the cabinet. Just a lot of negative things. I decided to go to bed. I got up about 2 AM freezing so I called the front desk and a very nice young man told me that he would let management know and that they would call me by 9 AM when they came in. I called after 9 AM and I was spoken rudely to by the front desk girl who never gave me her name. I have a video of her as well but did not see her name. She rudely told me ok and that was it. Later I called down and they told me that I lied that I never contacted them about anything there was no issues mentioned ever or anything. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Top Shelf BW

Nov 22nd, 2019

Great location in Coconut Grove. Very nice city view with quality finishes. Very close to restaurants and shops. Excellent place for walking along the waterfront. We would definitely stay there again when returning to the Miami area. TRIPADVISOR.COM USER 

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