Sonesta ES Suites Cleveland Westlake

Welcome to da hood!

Oct 11th, 2020

Welcome to da hood! Thats what you'll be saying if you stay at this hotel! Had to call the cops on our last night. We stayed here one week and the first night kids were running, screaming, yelling all over the property. NO parents anywhere. Surprise, surprise. That should have been sufficient warning as the third night a big party next to us, which started about 11:30PM, complete with LOUD RAP MUSIC, loud voices people tramping up the wooden stairs outside etc. Two calls to the front desk quieted them down only to have the smoke alarm go off at 1:30AM!! They scattered like coach roaches and all was quit except for the alarm going off until they could shut it off. Our last night I had to cal the police. People yelling and lots of noise again and another smoke alarm going off in the building next to us at 11:30 PM. The fire dept. showed up so flashing red emergency lights load voices etc. After the fire dept left I opened the door to see who was creating all the noise and several black people were outside my door and one of them said something to me which I won't repeat and I CALLED THE POLICE. The police must have showed up because it got real quiet real quick. This is 12:30PM plus. TRIPADVISOR.COM USER 

Great place for a great value

Oct 1st, 2020

Room was very clean and the staff was excellent. I stay 3 months and it was a great experience. Will definitely stay here again when in the area. Close to shopping and great restaurants. Easy on and off the highway TRIPADVISOR.COM USER 

Good place

Jul 26th, 2020

The rooms are good never a dull moment lot of action first two nights police were here in full force third morning power went out for about 3 hours in the whole place other than that it was a good place to stay TRIPADVISOR.COM USER 

Nice Staff, But...

Jul 24th, 2020

We stayed one night there. The staff were quite nice, polite and friendly. But the unit we stayed was not in good conditions. The toilet at the upper level was leaking, and making noise all night; the dish washer was malfunctioned and making beeping sounds all the time. Also, the kitchen floor was very sticky, apparently it was not well cleaned. Otherwise, the hotel was located in a convenient location and the rooms were spacious. TRIPADVISOR.COM USER 

Mmooney

May 5th, 2020

Love this place! I was looking for a temporary housing unit while here on business from Chicago, ended up staying much longer. Wonderful staff members always willing to go the extra mile. Great amenities. Very clean. Spent a lot of time at the pool and in the park like grilling areas! Wonderful place to stay whether you are by yourself or with friends and family. TRIPADVISOR.COM USER