Sonesta Maho Beach All Inclusive Resort & Casino

1 Rhine Road | Lowlands  [SEE MAP]Lowlands  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

dont go

Jan 26th, 2020

if you go chances are you will get sick.just came back and out of our party of approx 200 approx 40 came with sickness myself included.i became ill tuesday night around 3:00 am vomited 4 times stayed in bed all day wednesday.vomited 3 times wednesday night.finally started felling better thursday afternoon TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Slow service

Jan 25th, 2020

Drink service at buffet/a la cartes is awful. Food is ok but very repetitive. Staff friendly but do not go out of there way for anything. Definitely do not book garden/island view unless you want sewage smell and view. Other then that ok resort TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

FlyGrl313

Jan 24th, 2020

The Sonesta is really nice. Rooms were great. Loved the shower window where you can frost the glass so it's not transparent. Food was average at each restaurant. My favorite was the coconut curry chicken at the Palms Bar and Grill. I would return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Should be quarantined

Jan 23rd, 2020

Just returned home from a weeks stay. The rooms were clean and nicely renovated however that is probably the best of it. Food was mediocre and we ended up going off resort for many meals - probably for the best as about 75% of the people we talked to were hit with a 24 hour stomach bug. We were not warned about this upon arrival, only curious as to why hand santitizer stations were EVERYWHERE. Resort is understaffed and constantly undersupplied. Staff seemed overworked and unhappy. May go back to the island, but never again to this resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Sonesta reactive, not proactive

Jan 23rd, 2020

I never written a review before, I usually leave that to my wife to do. But with this resort I could not is my heart not warn visitors to the poor conditions they have in place to contain surface contact illness. First I was a president of a club with a bar facility, banquet hall and kitchen for many years and had to first hand implement the safety protocols dictated by the health dept. As per management . "..... yes, there has been a few reports of the stomach flu the past week, however, this type of virus is typical of, and peaks during winter, when travelers from cold weather and northern climates such as in the U.S. and Canada visit Sint Maarten." A few is a vast understatement. People throwing up at dinner tables is not a minor problem. Both my wife and I became ill with the stomach virus (AKA gastroenteritis) as did many other people. We returned on Jan 16th from the resort and just last night talked to someone on the resort and the virus is still in full swing. I guess the resort finds it easier to place blame on its paying customers than in their poor practice on containing viruses . What is sad is this isn't the first time this resort had gastroenteritis outbreaks over the years. The most common gastroenteritis virus is the norovirus, It is spread by person to person contact or contaminated object to person. It can stay on an object for days to weeks. Here are a few things I observed in my week stay that should be addressed. Bathrooms- need self flushing toilets, water sensor hands free sinks, and exit doors that push out not pull in. If a sink handle is contaminated after your done washing your hands you touch the same contaminated handle to shut off the water only to be re-contaminated again. And the cycle is repeated to every person that uses that sink or opens the door to leave the restroom. Pool bar - Raw wood is a porous material and harbors bacteria and viruses. The bar top needs replaced to a non-porous surface that can properly be chemically sterilized often. I didn't see how the glassware was cleaned, but either it should be heat sterilized (min 180 degrees) like in a commercial dishwasher or chemically sterilized. I know they did not use the chemically sterilized 3 sink method. At closing of the pool bar the blender container and the fruit container was just rinsed, but never properly heat or chemically sterilized. The beer is keep cold in ice water in a picnic cooler. The water should constantly drain and clean ice replaced as needed. Once one contaminated hand fishes out a can of beer all the beer can become contaminated floating in the ice water. The picnic coolers should also be chemically sterilized each day. The buffet. ( Management "..... washing hands often, especially before meals, is the No. 1 way to prevent illness"). There was no facilities to hands free wash your hands before eating close to the buffet. They had a hand sanitizer as you entered, but hand sanitizer is useless against the norovirus, rotovirus or C diff. You can bath in hand sanitizer and you will still be contaminated. Tables were cleared off, but not chemically sterilized between each use. None of the food at the buffet has a sneeze shields over it. The hot food was not in hot tables, but chaffing dishes that had to be opened and closed by each dinner to see what was inside. One contaminated person opening and closing the chaffing dish infects everyone after them. The serving utensils were never replaced/refreshed that I witnessed when I was there. The champagne bottles should not be swimming in ice water. One contaminated person touches the bottle and all the bottles are contaminated. The ice water should constantly drain from the bucket to reduce the chance of cross contamination, Towel bar. Towel person not only handled the clean towels,but also the dirty contaminated towels. I also reviewed Divi's resort last 2 weeks reviews and there is no mention of a stomach virus on their resort. This is the first and the last time my wife or I will stay at this resort. We do not like spending our hard earned money to only spend our vacation sick. Plus as stated in other reviews the food and entertainment has a lot to be desired. The planes are very noisy during the day. Yes, illness happen, but this resort does very little to reduce the spread and is reactive and not proactive to correct the problem. TRIPADVISOR.COM USER 

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