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at the SpringHill Suites Charleston Mount Pleasant
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Aug 7th, 2020
Well...my first issue...We were close to running out of toilet paper, so we called the front desk to request a spare roll. We were told we would have to go down to the front desk to get it ourselves because they did not have someone available to deliver it. Normally this wouldn’t be a big deal, but....the elevators were out of service and we were on the 5th floor. There was no housekeeping during our stay due to COVID, which is understandable, but the hotel SHOULD have someone available to deliver needed items to guests when they run out. My second issue....there was a lot of rat/mouse poop on the window sill of the second floor stairway. If the elevators were working, I would never have seen it. The rooms were nice. Stains on the sheets and bedspreads and crumbs on the rug, but they were nice nonetheless. Comfortable beds. Nice huge closet and bathroom. Breakfast was grab and go. Niutrigrain bars, pop tarts, cereal, apples and yogurt. Overall, stay was ok but wouldn’t stay here again. TRIPADVISOR.COM USER
May 19th, 2020
We were anxiously waiting for the birth of our grandson. Cheryl and her staff made sure we were comfortable during our stay and we soon felt like longtime friends. They were also very accommodating when we had to keep changing our departure date. Looking forward to visiting again soon, especially since we now have a healthy baby boy to see! TRIPADVISOR.COM USER
Friendly and clean
Mar 8th, 2020
A very nice hotel. We are a family of 4. 2 teenagers. We all had a bed in our 2 queen plus sofa bed room. Neat, clean with friendly staff and a lovely breakfast area with plenty of room and food. Soft towels, comfortable beds, and climate controlled. They do charge a $20/ night incidentals fee but will reimburse you if don't break things. TRIPADVISOR.COM USER
Mar 5th, 2020
Hotel was clean and located in a nice area. Close to the expressway and easy access to the interstate. Staff friendly and helpful. Pics on the internet are the actual photos of the hotel. Checkin was a smooth process TRIPADVISOR.COM USER
Mar 3rd, 2020
The rooms are neat & spacious. The staff was friendly, courteous and helpful. We were there for a wedding and there were a lot of family attending. We had a few special needs rooms. Blake was awesome in getting everything squared away and making sure the check in went smoothly. The location was great as it was close to the wedding venue, Shem Creek and other restaurants. They have a nice breakfast buffet and a cool little bar area. BUT....there was what looked like dried blood on my husband's side of the bed. Now, we were so tired from traveling all day, my poor husband didn't notice this until the morning. So he slept on those sheets. I called down, there were apologies and the sheets were changed. But (1) that means they hadn't been changed prior to our arrival or (2) they were changed, but whoever made the bed decided to ignore the obvious stains. I kind of expected to have a night taken off the bill. But instead I just got a "so very sorry." Another couple in our group found a sock in their bed. They got a room credit & a bottle of wine. I probably should have been more demanding, but we were there for my niece's wedding & I didn't want her or my sister to stress. Also, I guess I thought the manager would take care of it without me having to ask. TRIPADVISOR.COM USER
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