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at the SpringHill Suites Flagstaff
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Jun 24th, 2020
Our family spent one night here bc it was close to The Grand Canyon, on our road trip from CA to CO. I chose this location also because I had a Marriott reward night and it was pet friendly. We arrived late around 8pm. Checked into our room and wiped everything down bc COVID. I was impressed with the West Elm trundle bed but when we pulled the bottom out, looks like someone left dog food on the mattress. Didn’t look like anyone bothered to clean it. Called front desk and they didn’t have another room available so they sent someone to clean it. A manager later called me to apologize and waived the $75 pet fee but didn’t waived the $6 parking fee. The complimentary breakfast is now a grab and go brown bag, consisted of a muffin, mini water bottle, small orange and granola bar. TRIPADVISOR.COM USER
Jun 21st, 2020
Great location; close to major roads, University, restaurants and downtown. Liz at front desk was awesome. Friendly, courteous and knowledgeable. Was shocked that high percentage of staff elected to not wear masks. Our major ‘observation’ was the grab and go breakfast. An orange and a muffin. Really. How do we cut the orange. It was shocking. As a Marriott Titanium Member this was disappointing. Yogurt would have been perfect. We ended up purchasing yogurt on the way for coffee. TRIPADVISOR.COM USER
Sneaky fees added to the bill!
May 21st, 2020
Got home and found a mystery $6.00 charge on my credit card. Called the hotel and was told "oh, that's our parking charge". It's a non monitored, self service, surface parking lot. This strikes me as like the sneaky airline fees. Won't stay there again. Decent property but they should be more transparent. TRIPADVISOR.COM USER
May 12th, 2020
The hotel was very nice and clean. The lady checking us in was so helpful and kind. When we left early the next morning she was there as well. I have worked at a Marriott before and I know that she had worked a VERY long shift; I appreciated her being so kind when I knew she was probably exhausted! Would stay again if in the area. TRIPADVISOR.COM USER
2 nights in Flagstaff
Mar 16th, 2020
Hidden Charge for parking. For no discernible reason. Room/ hotel: very clean Employees: very friendly and helpful. Breakfast: typical for hotel breakfast but Employees were ever present cleaning and re filling. good layout, not all jammed in one little corner. Will not stay here again. Plenty of places w/ free parking nearby. I do not get it? TRIPADVISOR.COM USER
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