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at the SpringHill Suites Green Bay
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First visit, Mostly Clean and Comfortable
Oct 2nd, 2020
First time I’ve stayed at this property. The front desk staff was friendly at checkin and accommodated a concern I had. My room was a king on the top floor and faced Lambeau. Semi private sitting / living area with TV. Bed was comfortable but my aging eyes could go for a few more inches on the TV. The room was clean and hotel appeared to be taking reasonable Covid precautions. Remotes were in plastic bags and a couple alcohol wipes were provided. Like far too many Marriott properties they have gone to shared toiletries hanging in the tub. I hoped and wished Covid would kill those, it hasn’t. Breakfast wasn’t stellar but was offered. Limited cold grab and go items. There was a coffee maker in the room, which was nice... but only one packet. TRIPADVISOR.COM USER
Security Incident / They just don't care
Sep 7th, 2020
We recently stayed here for one night. During the middle of Saturday night, there was a major security incident next to our room involving a civil disturbance and a weapon to the point the police were called and drew their weapons to enter the guest room. While I realize it is not the fault of the hotel that this happened, it was how they reacted or lack thereof. THEY JUST DON’T CARE and never asked once how we were doing! Instead the night employee Maria just gave me and another family member an attitude on three separate occasions. She didn’t care about the fact of having us visibly shaken at 2:35am, hear screaming and things being thrown and to witness police with their guns drawn in the hallway. Instead she just wanted to defend that there was no weapons involved (really with 4 squads responding and she was in the lobby at the time). It’s all how you handle the situation and this is an epic fail. I even offered Tara the GM an opportunity to respond to no amicable avail as apparently it is acceptable for guests to be displaced during their stay. Instead of a positive calming stay, WE ARE ALL LEFT WITH EMOTIONAL SCARS. Consider your options in the area and make the better choice. TRIPADVISOR.COM USER
Great hotel, great location
Aug 23rd, 2020
I spent three nights as I explored the area and Door County. Great location near Packers stadium. Rooms clean and comfortable. Staff friendly and helpful. Very disappointed by the water orange and a muffin breakfast. Boring a d not at all the standard one expects at a Springhill Suites. I will stay again. TRIPADVISOR.COM USER
They don't want your business
Jul 31st, 2020
We have a family funeral the end of August and I called for a group rate. Left a message with Jerilyn, no call back. Left a message with Katie, no call back. Called and spoke to someone who was to call me five days ago, no call back. E-mailed Katie and five days later she e-mailed back with "are you still looking"? E-mailed back, no response. E-mailed again, no response. DONE with them. Took our business elsewhere! TRIPADVISOR.COM USER
Good Location, Comfortable Room
Jul 10th, 2020
We chose this Spring Hill Suites for a stop on our way to Door County. It is conveniently located, close enough to the interstate for easy access but far enough to muffle any noise. Our room was spacious and clean, the beds comfortable. Covid restrictions prevent me from fairly evaluating the breakfast. The view of Lambeau Field is impressive and the location is great for a game or to visit summer camp. Although we did neither (this year) we enjoyed our stay and would return. TRIPADVISOR.COM USER
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