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at the SpringHill Suites Louisville Downtown
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Great staff, service and hotel
Sep 9th, 2020
The staff has been absolutely wonderful through this interesting time. Everyone has been very accommodating and updated me each time I have came back to KY on any changes. The rooms have always been clean and have had everything I needed. Your staff has even got used to my evening outdoor runs and have had a towel ready for me when I have requested one. In fact, I forgot to ask for one one day and the woman working the desk already had two in hand when I came into the lobby. Great work and please pass my appreciation along to the staff. TRIPADVISOR.COM USER
Sep 4th, 2020
The Marriott chain are the best hotels, but the stay at this location was exceptional. Beautiful rooms and comfortable beds! Customer service (which can ruin a hotel) was above and beyond! Renee was the best hotel receptionist we have ever encountered! From finding us a place to park our car pulling a trailer, to having extras we requested in the room provided quickly, and recommending a great place for dinner - we adored Renee! Exceptional friendliness and a great asset to the company. This hotel is one of the best! TRIPADVISOR.COM USER
Aug 28th, 2020
Our daughter decided on an out-of-town wedding in Louisville. Andrew and the entire staff at this hotel went out of their way to accommodate all of our requests for rooms, meeting space and even the rescheduling of the entire wedding due to the pandemic. Need a block of rooms? Call Andrew at the hotel! TRIPADVISOR.COM USER
Little brother to Fairfield by Marriott.
Jul 22nd, 2020
Definitely a step down from Fairfield. Stayed at Fairfield then SpringHill. Suite had 1 poorly placed tv. If in bed couldn’t fully see. Breakfast in a bag was dismal. No hot chocolate, no coffee, paid parking. Ice 2 machine on different floor. A good note was a veterans discount got me free parking, saved 16 dollars. Regarding last question about being safe. Yes in hotel not walking the streets. TRIPADVISOR.COM USER
Jul 14th, 2020
Filthy place with an underlying smell. I had to clean the surfaces, remove food stick to the couch and clean the refrigerator (food remnants left inside). This is not worthy of the certificate of excellence award. We were severely disappointed, we use Marriott hotels for all of our travel and this one is the worst we’ve experienced. They advertise $10 offsite parking, which doesn’t exist, so you’re stuck with their $19 parking. Buyer beware. TRIPADVISOR.COM USER
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