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at the SpringHill Suites Macon
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Not clean no coffee anywhere
Aug 27th, 2020
On first glance property looks good. However, there was no remote for Tv not a problem but couldn’t get one for 1.5 hrs as the 1 person at the desk was too busy. Ice machine empty. No info that coffee is unavailable after 901 AM. No info free breakfast muffin ends at 900. They say they they have removed all the coffee makers from the rooms for Covid. Imagine my surprise then to find a half eaten pastry in the microwave. I then looked under the bed. Not clean. This place needs more help. TRIPADVISOR.COM USER
Comfortable despite COVID
Jul 26th, 2020
My family of five stayed one night in a 2 queen room with sofa bed. Room had been sanitized and was spotless. The room was well appointed and we appreciated the 1.5 bath layout since we had five people. No buffet breakfast but a bagged breakfast was provided as well as coffee. I recommend and we would stay here again. Front desk was also very helpful. TRIPADVISOR.COM USER
No Protections Against Covid-19
Jun 23rd, 2020
We chose this hotel as we were assured they had protective measures against Covid-19. Aside from a partition at the front desk, there were none. Also, keep in mind the receptionist has to breach the partition to complete the check in process. I asked why no one was wearing masks and was told employees were supposed to, but even when the front desk person changed our room due to a leaking toilet there was no mask or effort to social distance when they came to assist (which made the situation pretty uncomfortable while we were working to maintain a 6 foot distance). Not a single employee wearing masks, no evidence of encouraging social distancing (employees in elevators with guests where social distancing is impossible), no encouragement of guests wearing masks in public areas or social distancing in public areas. While there was a takeout breakfast, the area where the breakfast was was located was busy with travelers who were not distancing or wearing masks. I understand the hotel cannot control guests (nor should it), but there could be signs promoting safety measures, such as "one party at a time in the elevator," and "please maintain 6 feet when in the common areas." At the very least the staff could be taking measures to protect themselves and the guests. Additionally, there was no cleaning or disinfecting of commonly shared object such as pens or countertops. It is obvious the hotel is not taking their employees or guests health seriously and I do not recommend staying at this hotel while this is the case. TRIPADVISOR.COM USER
One night stop
Jun 20th, 2020
Beautiful! Very clean, very friendly staff, very nice accommodations, comfortable bed, fantastic pillows, nice linens, pleasing decor. You will feel comfortable here! Our room felt like a small suite with 2 Queens and separate living area with couch and desk. Huge closet was a bonus! A/C worked like a champ. Bathroom was freshly updated, clean and had a separate water closet which is super nice when traveling with family. Indoor Pool. Because of COVID regulations breakfast was “cold” and consisted of a grab-&-go sack with bagel, muffin, granola bar, & options to add a cereal, carton of milk, yogurt and an apple. Definitely glad to have something! :) TRIPADVISOR.COM USER
Very good property
Jan 26th, 2020
Our room was very spacious,the front desk staff were very friendly and helpful,breakfast was comprehensive with a great selection. Very safe hotel and will stay here again on our way back from Florida. TRIPADVISOR.COM USER
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