SpringHill Suites Memphis Downtown

85 Court Ave | Memphis, TN 38103-2230  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Good location, hotel needs updating

Jul 15th, 2019

This hotel has a good proximity to the sights in Memphis. However, we were disappointed in the condition of the hotel. The furniture in the lobby is very tired looking...lots of stains and it just looks dirty. The carpet throughout needs replacing. The room was clean, but the bed was very average. The couch in the room needs to be replaced. It is dirty and in poor condition. Good water pressure in the shower. The staff overall was very friendly and helpful. I will look for another hotel if I return to Memphis. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Just okay

Jul 12th, 2019

There are a ton of homeless in Memphis. The homeless sit outside the back door of the hotel. I saw a spring hill suites employee bring a homeless guy coffee. Below is a picture of the mess the guy left from having his morning coffee. No wonder they sit there begging for money and cigarettes. The hotel is old and needs remodeling but is clean. Staff is very friendly and helpful. Valet parking is very good. Breakfast is good, a big variety. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Quick Stay

Jul 8th, 2019

Valet gentleman in the morning was very friendly on Saturday morning! Big complimentary breakfast. The room was very clean and beautiful. The 7th floor had an amazing view. Also enjoyed the safe in the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay Ruined by Tonya

Jul 5th, 2019

This is a cute property that is very convenient to downtown, Beale Street, and lots of tourist attractions. A wonderful get away was ruined by a staff member. It was awful to have traveled to Memphis only to be locked out of my room, not one night but BOTH nights of my stay. The second night was horrible! We were stuck in the lobby because Tonya, the desk attendant, did not know how to properly program a key. She was rude, insulting, and could care less about how much she inconvenienced multiple people who were locked out of multiple rooms. After other guests berated her and disrupted the lobby full of guests she left the desk to upgrade them to the penthouse, meanwhile I along with my friend were left in the lobby and ignored. The old saying about the squeaky wheel applies here. Apparently patience and manners are frowned upon at this property. Ms. Tonya was super nice to other guests. She went to the kitchen and gave a guest a apple and was careful to specify if he wanted red or green. She gave away snacks and drinks from the store to guests. All the while we pleaded with her to find someone to help us get into our room. Finally after another employee came in we were helped. After calls to the property’s GM Susan Covington and the corporate customer service I am still being ignored. I think it is unacceptable for a hotel to lock you out of your room for hours. I traveled to Memphis for a special event that I could not even attend because of Ms. Tonya’s incompetence. I will never stay at another Marriott again. One loose cannon in need of customer service training will not be forgotten. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location and breakfast

Jul 5th, 2019

Great location central to much of downtown attractions. We were just minutes walking distance from the fireworks display over the Mississippi River. The complimentary breakfast greatly exceeded expectations with make your own Belgian waffles, bacon, eggs, biscuits/gravy, fruit, cereal, bagels etc. great value for your money. Would 100% stay again! TRIPADVISOR.COM USER