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at the SpringHill Suites Pittsburgh Southside Works
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Does Not Practice or Enforce Covid Measures
Oct 26th, 2020
Despite sign at entry requiring facemasks, I observed the following: - Housekeeping not wearing it in room or hallway - One person at front desk wearing it only on her mouth - Several guests at various time standing, sitting without it in lobby in clear view of front desk staff without being asked to put it on TRIPADVISOR.COM USER
Sep 20th, 2020
This was a challenging hotel experience. We arrived late (11 pm) as planned and had a paid reservation. We intentionally chose a Marriott given the pandemic. The first room we were given wasn’t cleaned at all- bed had been slept in...-the second had been cleaned, but was still dirty and lacked essentials- like any toilet paper at all, the third was even worse- tissues on the floor and a dirty mattress. It took over an hour to find a room that was reasonable. The front desk representative and his colleague were very helpful and working really hard, but they were hindered by bad information, dirty rooms, a lack of essential supplies, and an inability to reach their own management. Additionally, cautions relative to the pandemic, like hand sanitizer, were scarce. It seemed like a systemic problem, and I wouldn’t stay here again. TRIPADVISOR.COM USER
Pretty average, but staff were not following COVID-19 guidelines
Sep 7th, 2020
We stayed at this SpringHill Suites for a quick trip up to Pittsburgh to visit family. We stayed on the 6th floor and had a corner room- the view was amazing! The room seemed clean, but due to COVID, cleaning service was denied during our stay. The pool was not open nor was the usual breakfast bar, but I understand these are part of the hotel's health precautions. The parking fee was a little outrageous- $22 per night. Considering all that wasn't available, this parking fee could have been waived. What really bothered me was the fact that the front desk attendant was not wearing her mask correctly at all. Posted on the doors to the hotel were signs stating that wearing a mask is required for entry. However, when we walked in, the front desk attendant was sitting behind the desk with her mask at her chin. When she came over to check us in, she pulled her mask up to cover only her bottom lip- her nose and mouth were still exposed. And unfortunately, that's the only time we saw her making an effort- a VERY minimal effort to say the least- to follow not only the CDC's guidelines, but the hotel's guidelines as well. All other times we walked through the lobby, she was wearing her mask as a chin strap while talking to customers. What's the point? Employees should be required to follow the guidelines of their own work place- it's absolutely unacceptable. They should make an effort to at least seem like they care about the health and safety of their customers. Also, if she had not been sitting behind the front desk, we would have never known she worked at the hotel. She dressed very casually- in graphic t-shirts and leggings- and didn't wear a name tag or anything affiliated with SprintHill Suites. All of this being said, her male co-worker was wearing his mask properly at all times and was dressed for the job. Our stay was nice, but this SpringHill Suites needs to do something about their female front desk attendant. She's the first face seen by customers when they walk in- she should be setting a good example. TRIPADVISOR.COM USER
Sep 6th, 2020
I’m a frequent traveler - Marriott Titanium Elite for 9+ years and still going. We’ve stayed at this property numerous times for our South Side visits and it’s always a great experience. For this trip, my wife and I brought our 4 children plus one of their friends. I used points for 2 rooms for 1 night and then paid for 2 rooms for a second night. 2 days prior to our arrival, I called to see if we could get adjoining rooms. The front desk attendant, Justin, told me occupancy was only at 40% for our arrival date and just ask when we check in. He assured me it wouldn’t be an issue. On check in day, Justin ironically checked us in. He told me we couldn’t get adjoining rooms because of the high occupancy and told me I should have done mobile check in and requested it. I reminded him of our conversation where he told me something completely different. He apologized and said he would put us in rooms next door to each other. In this hotel though, rooms are staggered and just because the room number is one number after doesn’t mean they’re next door. Justin must not know how his hotel is laid out. We ended up on opposite sides of a hallway with several rooms between us. I called down to let him know and got another sorry... On my profile, I have a permanent request for extra towels and washclothes. Of course, they must not pay attention to that here. We had 3 towels and 2 washcloths for 4 of us. I had to call Justin again and he promptly delivered 4 towels to our room - no washclothes! Ugh. We had to call down yet again when we noticed we had only 1 half roll of toilet paper. I felt bad calling down again, but we had no option. A little bit later, my wife and I were watching TV when we noticed our 5 year old was playing with a full pack of Newport cigarettes that he found under the couch. (Didn’t call Justin this time...what a joke) Fast forward to time to go to bed. We opened the pull out couch and realized we had no sheets or blankets for it. Called back to the front desk. Justin delivered 2 fitted sheets for whatever reason and a blanket. In the morning, they ran out of coffee and didn’t replenish it. But whatever. And we still have another night here. This place is a shell of what it used to be. It was never fancy...it’s a Spring Hill suites. But the level of service isn’t close to meeting expectations for a Marriott property let alone what it used to be. For what it’s worth, Justin was extremely kind and apologetic. It just feels like he could use some additional training. TRIPADVISOR.COM USER
Dirty and in poor repair
Aug 29th, 2020
I have never had my kids complain about a hotel. We choose Springfield (and Homewood) Suites because we need the extra bed/sofa bed. You would think while people are venturing out in a pandemic management would make a point of having everything sparkling clean. Instead, the first room we were in was just gross. Dirty linens were still on the sofa bed, the roll of toilet paper was not new, there was hair in the soap dish in the shower, and it overall did not appear clean. Then the rain started and water started coming through the ceiling, so we had to move. There were also buckets in the hallway. The second room they showed us was also not clean, so we turned it down. The third one was better. There are some serious issues at this property. No discount offered, by the way, despite having to change rooms due to the roof maintenance problem. TRIPADVISOR.COM USER
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