SpringHill Suites Roanoke

301 Reserve Ave SW | Roanoke, VA 24016-4920  [SEE MAP]Roanoke, VA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

Covid-19 safety protocol standards high, great location, lost clothes:(

Sep 14th, 2020

We stayed one night in a 2 room suite, with 2 king beds and a sofa bed. All beds were super-comfortable, including the sofa bed. Property was very clean with evidence throughout of Marriott's Covid safety protocols. Staff was very friendly. Breakfast choices included cereal, hard boiled eggs, yogurt, orange juice, packaged muffins, and a hot breakfast sandwich. It's a block away from the greenway, and there are several good restaurants nearby for take-out. My only disappointment was that they were unable to locate work-out clothes left behind. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Safe COVID Procedures

Aug 20th, 2020

This hotel did a great job following COVID precautions. They had social distancing markers on the floor, hand sanitizer and wipes at the front desk and the staff were all wearing masks. The room was spotless. The breakfast was fine especially considering the precautions and staff stayed 6 feet away. Elevators also had hand sanitizer. On top of all this, the staff was super friendly and helpful. The rooms are very nice and the location is great. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great everything.

Jul 12th, 2020

The location is perfect being right on the river and across from a beautiful park. It's about 1 mile from the town center. Every person on the hotel staff made me feel welcome. They do a great job of following Covid protocol which also made me feel secure. I'm really happy with my choice to stay here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Customer Service is Impeccable

Jun 23rd, 2020

I stayed here this past weekend . From check in to check out experiences nothing but superb customer service . Linda at the Bar , and Roberta at breakfast were the icing on the cake. The hotel is in a great location near the Mill Mountain Star . Very clean . The hotel was practicing sanitation and social distancing for its guests! Will return soon ! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic Staff, Excellent Accommodations, Wonderful People

Jun 22nd, 2020

Stayed here while a family member was in critical condition in a local hospital It was a very stressful week for our entire family. The hotel staff was not only professional but they were caring, and compassionate. This hotel would have been excellent considering just the accommodations but manager Neil Ordway and Lisa went well above and beyond. good service. They never failed to enquire how our relative was doing. They met our needs immediately. Even though it was an extremely difficult time for our family, the hotel staff's caring and professionalism made this stressful time less difficult than it might have been. I am appreciative of the entire staff, There are just not enough words to describe how the kindness shown to our family helped us. Thank you to all the staff!. TRIPADVISOR.COM USER 

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