SpringHill Suites Salt Lake City Downtown

625 S 300 W | Salt Lake City 84101-2602  [SEE MAP]Salt Lake City  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Nice hotel

Aug 26th, 2020

The hotel is nice, it is clean, and the staff is friendly. The beds are very comfortable. The parking lot is big and easy to park. The location is good, very close to the downtown area. The pool was closed for COVID. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Tired property

Jul 31st, 2020

This is an older property, with a good location downtown. I found the rooms to look tired. Staff was good. Overall, I would prefer not to stay here again, given the wide choices in the area with newer options. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice and Clean

Mar 8th, 2020

Hotel is situated very close to airport, offers free transfer service, rooms are nice and large, breakfast has a good choice. Food reception services, very helpful and gave good local recommendations for restaurants etc TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible, Worst hotel we have every stayed at.

Feb 24th, 2020

I rarely leave reviews but this hotel was so terrible i feel like others should know. I always read reviews before booking at a hotel and for the most part the reviews were good. Not the case with our stay. The customer service was terrible and almost the entire staff we encountered during our stay was terribly rude, especially front desk clerk Karen. If you are traveling with kids I would highly suggest you stay somewhere else if you plan on utilizing the pool/hot tub. The hot tub has max capacity of 5 people. There is a sign posted but its hidden behind the chair lift and isn't super noticeable. Karen came in and made it clear to everyone that there was to be no more than 5 people at a time and no longer than 15 minutes at a time (we had 6, 3 sitting inside and 3 with there legs only) and said angrily that now they were going to have to close down the hot tub due all the lotions etc from everyone. She said they chemicals in the hot tub aren't able to work properly when there are more than 5 people. They have a security guard that walks the premises which I appreciated, until he pulled out his cell phone and was recording our children when they were down in the main area of the hotel (this happened every night we were there). They have security cameras throughout the hotel so I'm not sure why he felt the need to use his own personal phone to record my children. I had to call for maintenance 3x during our stay for a toilet that wouldn't flush. The walls are paper thin and we could hear the conversations in the rooms on each side of us. And lastly, the last morning we were there we went down for breakfast and thought we would be fine going down 15 minutes before they closed it down but they had already started turning things off and putting food away. The lady that ran it watched me as I put a bagel in the toaster which she had already unplugged and let me sit there for 10 minutes waiting for it to toast until I saw it was unplugged. She then came up to me and said the toaster wasn't working and I told her it didn't work because she had unplugged it. She didn't say a word and just walked away. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Friendly staff and accomodating

Feb 7th, 2020

Stayed for a week as my base for a ski trip with the family. Hotel staff was freindly and very accomodating. The breakfast was very good and the added extra was the new lounge area that you can grab a cocktail in the eveneing. Enjoyed our stay. TRIPADVISOR.COM USER 

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