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at the SpringHill Suites by Marriott Birmingham Colonnade
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Traveling teams forced us to stay and it wasn’t great
Nov 22nd, 2020
Youth sports are monopolized by Traveling Teams who require you to pay to play. This hotel is in no way a four star hotel as reviews indicate. In pandemic times this is the worst hotel we have stayed in this entire year. Dirty, old, halls smell like cat pee. Beds are doubles and not comfortable! This hotel does not reflect the Springhill suite brands standard. Do not recommend to anyone. The only saving grace was the kind gentleman who checked us in. TRIPADVISOR.COM USER
Rude staff, interstate noise
Oct 11th, 2020
The hotel front desk staff was rude—checking in and checking out. The housekeeping staff was even more rude. Housekeeping stopped me in the hallway at 10am to ask when I was going to check out. I told her we had a late check out so around 1-2pm. At noon, she knocked on the door even though we had the do not disturb hanger on the door knob, AND she had already asked me about check out. She then asked if we would be making another reservation for an additional night. Didn’t appreciate all the questioning and intrusion. I had a child who didn’t feel well that morning so the constant questioning was inappropriate and extremely bothersome. The rooms are also right next to I-65 and we heard interstate traffics all night. Phone sitting on nightstand didn’t work—not even a cord to plug it in. The “complimentary breakfast” was terrible—a plastic baggie with an apple and granola bar. No milk, coffee, juice, etc. For a hotel that includes free hot breakfast, this was not a comparable replacement during the covid situation. Will not stay here again. TRIPADVISOR.COM USER
Unhappy Springhill Suites experience
Aug 12th, 2020
Mostly we had an unpleasant experience as a result of the hotel policies regarding COVID-19, although our room also had some issues. The bathroom door lock did not work, items and supplies were missing from the room, and the beds were noisy and not supportive. The beds bounced up and down when someone turned over in the bed. Despite being told that at check-in that there would be coffee in the lobby in the morning, none was available. When I asked for coffee, I was told that they only make one carafe and when it runs out there is no more. I was then told their policies did not allow guests to serve themselves. Why does that only apply to guests who missed out on the first carafe? The AM front desk clerk was not friendly or apologetic about the situation. The coffee in the room was not very good and there were no packets containing creamer, etc. Usually Springhill Suites offers a nice hot breakfast, but due to COVID-19 breakfast was not being served. They only offered a sad little plastic bag containing a granola bar and an apple. There is no excuse for that, there many are ways to make a more appealing “to go” breakfast, such as more variety, more items in general, and more attractive packaging. There were no sheets or pillows in the room for the couch bed, and not enough towels for four people, so I had to request them from the front desk. The clerk was very busy and I had to wait about 30 minutes in the lobby after 11:00 pm while he gathered items in between serving other guests. Fortunately he was pleasant and apologetic, but why not keep these items in the room to avoid this issue? I felt bad for other guests who were staying longer and who also had to wait on a daily basis for clean towels to be exchanged at the front desk since there is no daily maid service, The fitness center was closed and filled with tables and chairs to keep guests out. Other hotels where we have stayed have kept their fitness rooms open, made the effort to clean more frequently, and offered cleaning supplies for guests use. I realize that travel has been affected by government restrictions, but it seems that the staff are not trying to make stays pleasant for guests at this location, and that lets me know that we should not ever return, even once normalcy returns to travel. TRIPADVISOR.COM USER
Not meeting the challenge
Aug 8th, 2020
Have stayed here many times and it’s been solid, a typical Marriott property in most ways. And I’ve come back so that says plenty. But if you are concerned with standards of safety and sanitation during COVID-19, this is certainly not a place taking it seriously. Quite the opposite, actually. I checked in and my room was not properly cleaned, with some sort of mess on the nightstand and the bathroom not cleaned well. That’s not going to work on any day, let alone with a pandemic rolling on. Went back to the front desk and the night auditor — appropriately masked, and a solid guy, had met him before — got me a new room, walked up to it, apologized and all was well. So, cool. I’m satisfied, ready for a good week. It was clear the rest of the week that they’re not taking the corporate promises of sanitation seriously. After the night auditor interaction, I saw one more employee properly masked the entire week. Every other time it was mask off, see me coming, mask then on. Ok fine, I don’t want to freak out and am not a COVID compliance wonk, but stop with the signage and the corporate promises if this is what it amounts to. Meet your own damn standards, y’all ... and that’s clearly not happening and it’s not just masks. Go down the Marriott site and I assure you, COVID promises are not being met. Besides that, how about walking the property to pick up trash? That’s been a constant on my visits ... trash is all around the property which is an easy, easy fix. Good luck, but I won’t be back. There are way too many properties in the area to deal with this stuff. TRIPADVISOR.COM USER
Disappointed with lack of information
Jul 15th, 2020
Positives- met an extremely friendly lady who is working hard in house keeping, our room was comfortable and tidy, and air in room works well. Negatives- We were given no information when we checked in about changes due to Covid. I didn’t expect “normal” service, but I did expect information on how changes would affect my stay. By day 3, I went back to check in to ask about how to deal with trash, how to get clean towels, how to get more in room coffee. Like a previous person stated, there’s still no sanitizer in room and mask usage is hit or miss. Our bathroom has a slight mold issue on ceiling. I have other friends in hotel who experienced same issues. I don’t think they’ve trained their check-in staff on how to communicate changes so that patrons aren’t disappointed with stay. TRIPADVISOR.COM USER
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